Services Solutions Advocate Job at Atlassian

Solution Sales Executive, Service Management

Solution Sales Executive role for Atlassian's Service Collection, focusing on th...

Location

Singapore

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 10 years of experience in Sales with a proven track record of achieving and exceeding sales targets in technology vendors
Experience in the ITSM and/or CSM market and familiarity with any mainstream service management and customer service management solutions
Experience working with north asia customers, be able to work with local SI partners to respond to RFP/RFI
Comfortable of making independent decision driving Co-sell and GTM campaign with other Atlassian team and channel partners in the north asia market
Fluency in English is required

Job Responsibility

Develop and execute a sales strategy to drive revenue growth for Atlassian Service Collection in the North Asia market
Define and implement a clear vision for your territory and plan/communicate regularly on funnel/account/territory status, resource requirements, challenges, and successes
Work with cross-functional teams, including Enterprise Advocate, Marketing, Customer Success, and Product, to ensure customer satisfaction and retention
Represent Atlassian Service Collection at industry events and conferences
Provide accurate sales forecasts and reports to senior management team located in Australia
Work closely and openly with Atlassian partner management as well as directly with our partners who range from the world's largest IT service providers to other sales and service firms of all shapes and sizes
Be part of the very first few hire of the Solution Sales Executive team for Service Collection Team based in Singapore

What we offer

Health and wellbeing resources
paid volunteer days

Fulltime

Senior NonStop Presales Engineer

Responsible for architecting solutions that will achieve customer business outco...

Location

South Korea , Seoul

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First-level university technical degree or equivalent technical qualifications
Advanced degree in technology preferred
8–12 years of technical experience in IT with a focus on technical consulting and solution selling
Knowledge-based as well as 1+ experienced-based relevant industry certifications very strongly preferred
Enterprise architecture frameworks and project management methodologies and certifications are helpful, but not required
Advanced experience participating in and leading solution configurations and the creation of demos and proofs-of-concept (POC) to meet customer requirements
Advanced understanding of the company portfolio of products, software, services, solution domain specialization, adjacent solution domain(s), and how they can be combined to address customer needs
Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads and ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes and greatest return
Advanced understanding of aaS business model variations
Advanced ability to collaborate cross-functionally to ensure consistency of output and meet aaS strategic goals

Job Responsibility

Demonstrates in-depth knowledge in one or more solution domains, company products, services, and solutions as well as the customer’s technical and business environment
Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met
Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives
Provides input to all global business units to address IT trends, requirements, gaps, or unmet needs
Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth
Communicates how the solution value propositions addresses customer business needs
Tracks leading-edge and emerging technologies
Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media
Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry
Actively gathers and applies competitive intelligence as a critical component of account support

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Healthcare Data Engineer

The Healthcare Data Engineer role involves developing and enhancing data solutio...

Location

United States , Irvine

Salary:

68904.00 - 143550.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

5+ yrs experience in the healthcare technologies, including HL7 and FHIR
5+ years experience with object-oriented programming in C#, Java, Python or equivalent
5+ years experience with source code control systems such as Git
5+ years SQL integration development experience using SQL/NoSQL
5+ years experience with agile methodologies and tools such as Azure DevOps, TFS, and Jira

Job Responsibility

Uses a working knowledge of the solutions or services and caregiver experience(s) to contribute to innovative feature area solution or service designs
Provides feedback on the solutions or service designs that appeal to the caregiver’s sense of style, fun, and aesthetics, as well as their functional needs
Helps define their own role in the delivery of the solutions or service designs
Enhances existing or designs new features of solutions or services that consider the iteration and change required by the needs of the business
Develops complete designs and test interfaces that solve classes of problems, enable integration across groups of components, improve reuse, and satisfy business, caregiver, engineering and operational requirements
In some cases, drives design reviews, defines interfaces between code modules, and applies existing technology to designs
Considers diagnosability, portability/monitoring, reliability, and maintainability, and understands when their code is ready to be shared and delivered
Applies coding patterns, best practices and a data driven approach to their work
Uses data and insights from caregivers and solutions to contribute to some technical design and implementation decisions
Considers performance, testability, and maintainability in their design and coding

Fulltime

Private Cloud AI Solution Architect

The Private Cloud AI Solution Architect is responsible for architecting solution...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Comprehensive knowledge of Generative AI (GenAI) and the ability to demonstrate, design, and architect solutions
Overall solutioning responsibility for HPE Private Cloud AI solutions that allow the customer to accommodate existing architectures providing a managed-service model data privacy, governance and compliance in order to achieve workloads like inference to achieve predictable operating costs
A track record of delivering AI, private cloud, or enterprise IT solutions with measurable success
Familiarity with NVIDIA-based solutions and HPE’s AI technologies is highly desirable
8–12 years of technical experience in IT with a focus on technical consulting and solution selling
Advanced experience participating in and leading solution configurations and the creation of demos and proofs-of-concept (POC) to meet customer requirements
Advanced understanding of the company portfolio of products, software, services, solution domain specialization, adjacent solution domain(s), and how they can be combined to address customer needs
Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads and ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes and greatest return
Advanced understanding of aaS business model variations
Advanced ability to collaborate cross-functionally to ensure consistency of output and meet aaS strategic goals

Job Responsibility

Develops compelling customer proposals and critically reviews them, manages the expectations of internal stakeholders and customers, ensuring the meeting of customer’s business and technical requirements are met
Quantifies the impact of the business problem(s), positions business value, identifies the strengths and weaknesses of the overall proposed solution to achieve long-term business objectives
Provides input to all global business units to address IT trends, requirements, gaps, or unmet needs
Translates outcome-based solutions into a functional solution design that aligns to the customers business needs, and then translates that functional design into a technical design and architecture that can be scaled to accommodate growth
Communicates how the solution value propositions addresses customer business needs
Tracks leading-edge and emerging technologies
Contributes to industry development for one or more domains through conferences (content support/presentations, demos, booth support) and industry events, while also monitoring social media
Incorporates an understanding of technology trends within the IT industry, as well as the customer’s industry
Actively gathers and applies competitive intelligence as a critical component of account support
Drives the Account Business Planning process, leveraging knowledge of industry trends and the customer’s technical environment

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect, you’ll be a trusted technical advisor to our cu...

Location

United States , San Francisco

Salary:

207000.00 - 247250.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Advocate

Customer Advocates assist and support Atlassian customers by providing an incred...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Empathize with customers
find solutions to problems
work collaboratively with others
minimum 1.5 years in role required before exploring other opportunities at Atlassian
adapt to changes in schedules and demands
juggle tasks while maintaining meticulous attention to detail
provide high-quality service
embody positivity and urgency in customer service
provide product and service information
answer questions

Job Responsibility

Provide customer service for billing, troubleshooting, and account management by email, chat, or phone
serve exceptional customer service to ensure high satisfaction
improve support experience for other advocates and customers using feedback to enhance internal processes and automation
work with remote teams and other departments for a smooth customer experience
acquire knowledge of new systems, products, and processes
use Atlassian products to gain valuable skills.

Fulltime

Services Solutions Advocate

Atlassian

Location:
United States

Category:
Sales

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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