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Job Family Definition: Sales Specialists are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account. Management Level Definition: Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. The Services Sales Specialist is responsible for selling technology, services and/or technology management services (TMS) to end-user customers (and/or partners) in an assigned geographic territory or industry focusing on new business or up-selling within an account. The position requires a solid understanding of the services value proposition and how customers assign services contracts. Knowledge of marketing campaigns to align initiatives with account planning activities is also required. The Services Consultant develops consultative customer proposals, tailoring strategy and solutions to meet the needs of the customer. They understand the customer’s business challenges /objectives to provide value added services and solutions. In some instances these specialists may also be responsible for outsourcing deals.
Job Responsibility
Seek out new opportunities and expands and enhances existing opportunities to build and manage the pipeline in specialty area
Maintains knowledge of competitors in account to strategically position the company's products and services better
Develop pursuit plans and manage the pipeline to ensure alignment with account managers
Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry
Contributes to proposal development, negotiations and deal closings
Work closely with and supports account manager, providing technical expertise and support, and participating in client engagements up to C- level engagements for more complex solutions in smaller accounts
May focus on growing contractual renewals for mid size accounts with some complexity, to higher-total contract- value renewals
Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development
Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization
Requirements
University or Bachelor's degree preferred
Directly related previous work experience
Demonstrated success in achieving progressively higher quota
Extensive vertical industry knowledge required
Typically 5-8 years advanced sales experience required
Native level of Dutch
Communicative level of English
Deep knowledge of products, solution or service offerings as well as competitor's offerings, to be able to sell expansive systems or services and attached products
Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling
Understands the role of IT within area of specialization and how the company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities
Negotiates and drives deals to ensure successful closes and high win rate
Broad understanding of the customer needs
applies standard as well as creative solutions to meet those needs
Uses client engagement skills in collaboration with account leads to propose expansive systems or service solutions to client
Leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals
Translate product knowledge into customer's added business value
Uses specialty knowledge to actively prospects within accounts to discover or cultivate sales opportunities
Conceptualizes and articulates well-targeted solutions in area of technical specialty -- from proposal to contract sign-off
Ability to take a deal through the sales cycle including closing or supporting the close of a deal
Demonstrates high service knowledge and professionalism in researching and sharing service- related information with account teams and customers
Understand the channel and work an effective plan to increase sales with our partners
Regular use of Siebel updating deal profile and forecasting accurately
Understands services as part of strategic product sales
Good prioritization and delegation skills in order to focus on the key client opportunities
Knowledge of industry trends, associated solutions, and key partner/ISV solutions