Services Sales Specialist - Arabic Speaker Job at Hewlett Packard Enterprise (Barcelona)

Job Description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Renewal Sales Account Manager works within assigned customer accounts (direct and indirect through channel partners) or assigned partner accounts to manage, renew, and convert IT support services contracts to tailor expanded and new services to support customer and HPE business objectives. Uses a proactive account approach to provide expertise, promote confidence in HPE’s value, defend HPE’s installed base business against competition, and generate new sales opportunities. Builds pipeline and drives renewal opportunities within existing accounts to close to deliver targets and increase HPE’s share of wallet. Collaborates actively with other specialists, account managers, services delivery, and channel partners. These jobs focus on renewing customer service contracts, typically through a mixture of work occurring outside HPE offices and inside.

Job Responsibility

Develops customer/partner relationships
understands their needs, offers essential support services and advice, and monitors satisfaction
Manages support services renewals, conversions, and upsells for an assigned set of smaller, less complex installed base accounts, acting efficiently to meet the assigned order target
Uses basic account and renewal planning techniques and basic analysis of contractual support data to provide relevant renewal quotes to customers and channel partners
Owns simple end-to-end renewal cycles, from renewal planning and customer engagement to negotiating prices and successfully closing deals. May seek support for new selling situations
Contributes to services upsell by identifying opportunities within their accounts to replace installed base sales erosion
Reacts to competitive threats around their accounts
Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively
Engages with customers/partners through a planned series of telephone calls, possibly face-to-face visits, and business reviews as part of account management strategy
Consults with the extended account sales teams
Prioritizes and organizes effectively to handle competing priorities and volume
Owns the support services contractual relationship for their assigned accounts - exercising independent judgment to develop customer relationships, manage account changes, and determine renewal proposals/negotiations. May look for support on more complex issues
Typically assigned smaller and less complex accounts, typically local or regional, with a lower-than-average quota
Likely requires additional coaching/support
Customer interface is often transactional
often supported by experienced salespersons on customer visits
Typically executes the renewal cycle with a transactional approach, occasionally expanding the business

Requirements

University or bachelor’s degree preferred, or equivalent experience
A master’s degree is desired
0-2 years of relevant work experience or equivalent
Basic relationship management, customer understanding, and escalation management expertise
Transactional approach to renewal planning
Basic support services and renewal management knowledge (portfolio, processes, data analysis, and tools)
Basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
Shows sales potential
Basic level of experience presenting less complex renewals
Business and financial awareness
Analytical and detail-oriented
Good written and verbal communication and presentation skills
English, Arabic

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