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As part of the Operations Support Services team, you will contribute to the performance of after-sales activities by ensuring the effectiveness of IT tools used both at headquarters and in our international subsidiaries. Reporting to the Functional Support Manager, you will analyze business needs, design functional solutions, and oversee their deployment to improve processes and service quality.
Job Responsibility:
Gather, analyze, and prioritize the needs of business teams
Draft requirements documents, functional specifications, and user stories
Define test plans, execute test scenarios, and track corrections
Deploy, improve, and maintain IT tools related to service activities
Draft internal documentation: procedures, user guides, and configuration instructions
Design, organize, and lead user training sessions
Ensure data quality, proper use of tools, and process control
Contribute to continuous improvement by proposing innovative solutions
Requirements:
Bachelor’s or Master’s degree in computer science, supply chain, management, or equivalent
At least 3 years of experience in functional support, ERP deployment, or tool/software improvement
Ability to analyze processes, propose optimizations, and facilitate change
Desired knowledge: ERP, WMS, CRM, or BI tools
Fluency in English is essential in an international setting
Nice to have:
Experience in a service or after-sales environment
Proficiency in writing structured functional documentation
Knowledge of ticketing or request management tools
Attention to detail and organizational skills to ensure reliability and quality
Teaching skills and interpersonal skills to train and support users
Proactive approach to identify areas for improvement and propose relevant solutions