Services Product Manager

• Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
• Responsible for revenue and margin contribution for a set of (more than one) solutions or services
• Provide leadership in the development, and execution of the business vision - helping customers transform their business and derive measurable business value from their IT investment
• Utilizes technical and business skills to lead complex cross- functional activities that have a high impact on the services business
• Provides mentoring and guidance to peers and lower level employees

• Typically 12+ years to demonstrate mastery of Service Business Management
• Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
• High knowledge of IT and services industry
• In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
• Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge
• Highly developed problem solving abilities
• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment
• Ability to correctly design reports and interpret their output
• Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen
• Excellent presentation skills. Highly developed negotiation/ influencing skills

Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Personal Initiative

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion