Services Operations Sanctions Director

• Manage Level 2 Payments activities at Hubs globally
• Manage staff performance and drive continuous improvement of quality of processes and productivity targets
• Oversee quality reviews and results, budget, policy formulation, and planning
• Lead and drive employee engagement and career development of teams
• Ensure a robust risk and control framework
• Work with Client Service Teams to ensure client escalations are addressed timely
• Resolve highly complex and varying issues that have substantial potential impact
• Perform proactive reviews to prevent processing issues, failures in controls
• Represent Services Sanctions Operations on critical sanctions matters as required
• Collaborate with internal areas including ICRM Sanctions, Control Functions, FinCrime Functions
• Manage multiple teams including remote teams and provide support to peers in other processing centers

• Experience in Transaction Banking products and handling regulatory/compliance matters
• Experience with influencing cross functional teams
• Experience in handling policies, issues and remediation
• 10+ years of relevant regional and/or global experience in a financial institution
• Bachelors' degree in any subject preferred
• Experience with and previous exposure to managing large teams, control/risk/compliance related functions
• Demonstrated ability to synthesize information, prioritize business goals and drive results
• Strong interpersonal, influencing and written/verbal communications skills
• Proven Analytical ability
• Demonstrated success in driving and implementing process excellence
• Demonstrable ability to interact with senior management and clients
• Experience in performing complex problem solving and business trade off decisions
• Demonstrated success in Change Management/Process Re-engineering

An advanced degree (e.g. Masters, MBA) OR certification like ACAMS

• Competitive base salary (annually reviewed)
• Discretional annual performance related bonus
• Generous holiday allowance plus bank holidays
• Private medical insurance packages
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources