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AMD Logo AMD · IT - Administration

Services Operations Program Manager

United States, Austin 117120.00 - 175680.00 USD / Year · Job Posted December 17, 2025
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Job Description

We are seeking a Services Operations Program Manager to lead the strategic and operational management of our global contingent labor program. This role ensures alignment between business objectives, supplier performance, financial goals, and standardized processes across multiple regions and suppliers. The Program Manager will partner with Procurement, HR, Finance, and IT to optimize supplier relationships, streamline operations, and provide actionable reporting insights that drive workforce efficiency and cost control.

Job Responsibility

  • Align contingent workforce strategies with evolving business needs, skills, and locations
  • Manage transitions to new Managed Service Providers (MSPs) and coordinate supplier changes, including new engagements and exits
  • Partner with Procurement and business leaders to assess supplier performance, continuity, and financial impact
  • Support Annual Operating Plan (AOP), Project Budget Alignment (PBA), and Long-Range Planning (LRP) processes
  • Partner with procurement for bill rate changes, supplier escalations, and performance improvement initiatives
  • Support sourcing activities by coordinating contingent worker needs across suppliers and countries
  • Work with procurement to maintain accurate and current Statements of Work (SOWs), blanket POs, and bill rate data
  • Validate invoices, timesheets, and expenses to ensure compliance with SOW terms and financial accuracy
  • Partner with IT to support equipment provisioning for contingent workers
  • Maintain a master database tracking headcount, spend, bill rates, and tenure by supplier and country
  • Forecast contingent workforce spend and resource needs
  • align with Finance on budgets and accruals
  • Track and report performance against budget
  • manage updates, approvals, and variance analyses
  • Create and implement standardized processes for expense policies, timecard approvals, invoice data, and SOW updates
  • Establish governance and reporting processes for non-standard pay (overtime, weekend, and holiday work)
  • Drive continuous improvement initiatives to enhance efficiency and compliance across the contingent workforce ecosystem

Requirements

  • Extensive experience in contingent workforce management, supplier operations, or MSP/Vendor Management Office (VMO) environments
  • Proven success in managing large supplier networks across multiple geographies
  • Strong financial acumen and experience with spend forecasting, budgeting, and variance tracking
  • Excellent stakeholder management and communication skills
  • Strong analytical, reporting, and data validation abilities
  • Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field preferred
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