Services Observability and Analytics Specialist Job at Citi (Singapore)

Senior Team Lead, Service Delivery Management

The Senior Team Lead in Service Delivery Management at NTT DATA is a pivotal rol...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Project Management Professional (PMP) certification desirable
Client Relationship Management certification desirable
Solid demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Solid experience in delivering IT services, managing IT projects, and understanding the IT service lifecycle
Solid experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Moderate level of experience managing and leading a service delivery team and / or related function
Seasoned managed abilities
Ability to establish strong relationships with internal stakeholders and external clients

Job Responsibility

Leads and coaches a team of one or more Service Delivery Specialists
Provides support and guidance to the team
Provides subject matter expertise to the team
Collaborates with internal leadership / stakeholders to set the strategy and direction for the team of Service Delivery Specialists
Fulfils key role and responsibilities of that of a Service Delivery Specialist – depending on regional and / or country requirements
Monitors client satisfaction and identifies service improvement plans to address with immediate service delivery team
Establishes relationships with the relevant teams within the organization whom the Service Delivery Specialists interact with on daily basis
Ensures the team of Service Delivery Specialists have the required tools and resources to successfully service the client needs and requirements
Manages and coordinate the service delivery budget, compile reports and service delivery metrics
Observes the external market by analyzing service delivery management trends and recommend improvements to existing procedures, strategies and policies

Fulltime

Senior ETL Specialist

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-12 years of relevant experience in Apps Development or systems analysis role
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Proven engineering experience building robust, scalable, and maintainable applications in the Capital Markets Technology industry
Work proactively & independently to address project requirements, and articulate issues/challenges with enough lead time to address project delivery risks
Code reviews, test case reviews, and ensure code developed meets the requirements
Influence and negotiate with senior technical leaders from partner teams of software engineers, devops and production support staff to deliver robust software solutions
Ensure the team is collaborating effectively across functions
Ability to adjust priorities quickly as circumstances dictate
Experience working in Financial Services or a large complex and/or global environment

Job Responsibility

Manage all technology standards across functional area, ensuring development, understanding and adherence around the globe
Set goals within functional area that are delivered to appropriate Operations & Technology organizations
Contribute to the IT Project Leadership function to harmonize with overall business / technology objectives and ensure teams within the functional area are adequately staffed and possess the required skills sets to carry out their roles
Provide an environment where Subject Matter Experts can work efficiently and delivery effectively
Apply an in-depth understanding of concepts and procedures within engineering and basic knowledge of those elements in other areas
Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel
Make evaluative judgments based on information analysis in complicated or unique situations, utilizing multiple sources of information
Negotiate with senior leaders (across functions) and communicate and negotiate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

What we offer

Be part of Strategic team to develop, enhance, support and maintain solutions for Finance Technology
Participate in technical discussions/brainstorming sessions and define ideas and strategies for existing and future platforms
Gain exposure to Wholesale, Retail business across data, risk and finance
Work across diverse set of Finance platforms and have an opportunity to be part of re-architecture and re-platforming initiatives on low code automation platforms

Fulltime

Service Assurance Specialist

Ready to grow your talent and make an impact? Join us and become part of a compa...

Location

Spain , Madrid

Salary:

Not provided

Namirial

Expiration Date

Until further notice

Requirements

Computer Science studies
At least 4 years of previous experience in a similar role
Strong analytical skills to identify patterns, anomalies, and root cause
Problem-solving mindset focused on rapid service recovery
Ability to work under pressure in critical situations
Good communication skills and ability to collaborate with multidisciplinary teams
Proactivity, autonomy, and a continuous improvement mindset
Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills
Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs)
Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis)

Job Responsibility

Monitor, analyze, and ensure the availability and performance of managed services
Administration and troubleshooting of Linux systems
Analysis and diagnosis of internal applications, including log review, processes, and performance
Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte
Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks
Advanced diagnosis of alerts, incidents, and critical issues
Collaboration with other teams to resolve incidents escalated to Level 2
Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions
Collaboration with other departments to improve the customer experience

What we offer

Flexible working hours, uncomplicated holiday planning and home office
Dynamic and open-minded working atmosphere with attractive benefits
Office located in the center of Madrid, very well connected by public transportation
An international and motivated team that welcomes YOU

Fulltime

Dealer Operations Specialist

At MSX you’ll be working with dealerships to grow fixed operations profitability...

Location

United States , Detroit

Salary:

Not provided

Chat3D

Expiration Date

Until further notice

Requirements

Confident and skilled communicator
Ability to establish rapport with others by initiating and leading conversations
An active listener with exception verbal and written communication skills
Experience in delivering data-driven presentations to all levels of dealership management
Previous customer service experience
Analytical mindset
Understanding of metrics and reports
Natural teaching approach
Friendly and positive attitude
Ability to multi-task in a busy environment

Job Responsibility

Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals
Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities
Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities

Fulltime

Dealer Operations Specialist

At MSX you’ll be working with dealerships to grow fixed operations profitability...

Location

United States , Dallas

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

Confident and skilled communicator
Ability to establish rapport with others by initiating and leading conversations
An active listener with exception verbal and written communication skills
Experience in delivering data-driven presentations to all levels of dealership management
Previous customer service experience
Analytical mindset
Understanding of metrics and reports
Natural teaching approach
Friendly and positive attitude with customers and co-workers
Ability to multi-task in a busy environment

Job Responsibility

Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals
Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc.
Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities
Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program
Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities

Fulltime

Civil & Structural Apprentice

Are you a motivated, technically minded individual with a passion for shaping th...

Location

United Kingdom , Warrington

Salary:

Not provided

Risktec Solutions

Expiration Date

Until further notice

Requirements

A minimum of three A-Levels at Grades A*-C (or equivalent Level 3 qualification, such as a BTEC Extended Diploma)
Your Level 3 subjects must include Mathematics and a Physical Science (e.g., Physics, Chemistry, or equivalent engineering-related subject)
Excellent problem-solving skills
Strong communication (written and verbal)
A keen eye for detail
A strong aptitude for analytical thinking
Meticulous observation
A commitment to safety and quality assurance

Job Responsibility

Assist in the production of Civil and Structural Engineering designs, ensuring compliance with current codes, standards, and best practices
Work with project teams on a diverse range of schemes, including industrial, commercial, residential, and infrastructure projects
Conduct site visits to perform visual inspections of existing buildings, steel and concrete structures, secondary containments, fireproofing, pipe bridges, underground services & pits, offshore & marine structures, bridges, and other specialist structures
Learn to identify defects, assess structural integrity, and ensure compliance with relevant codes and specifications
Participate in site surveys and monitoring activities, such as NDT, level surveys etc
Prepare and manage technical documentation, drawings, and reports using industry-standard software
Manage quality processes and contribute to continuous quality improvements within the team
Assist in the planning and management of resources, equipment, and technology to meet project deadlines
Actively engage with your formal apprenticeship training provider, applying academic knowledge to real-world engineering challenges

Fulltime

Product Manager – Operations & Regulatory

Beazley’s data reflects the complexity of our business. We are committed to buil...

Location

United Kingdom , Birmingham

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Ability to define and drive data product strategy aligned with business objectives
Experience in designing and operationalising data policies, principles, and strategic frameworks
Strong understanding of relevant insurance / data domain
Experience in influencing and aligning senior leaders across business and technology
Proven track record of leading high performing data product teams
Degree in Data Science, Computer Science, Business Analytics, or related field
advanced degree desirable
Demonstrable experience of data product management or analytics product leadership within insurance or financial services
proven delivery at scale
Domain Expertise: Strong understanding of the specialist area (Ops/Reg, Dist/Marketing, or Policy/Claims) and adjacent functions (pricing, risk, finance)

Job Responsibility

Own product vision, domain strategy, portfolio roadmap, value outcomes, and cross-product alignment. Sets standards, prioritization criteria, and governance expectations. Accountable for adoption and benefits
Lead / Partner with Product Owners to translate strategy into prioritized backlogs, acceptance criteria, and release plans
Ensure delivery practices (Agile/Scrum/Kanban), NFRs (performance, governance, resilience, privacy-by-design), and control frameworks (quality, metadata, lineage) are embedded
Identify opportunities for data-driven innovation across the underwriting lifecycle including, claims, pricing, and customer engagement
Quantify and measure outcomes (e.g., loss ratio improvement, leakage reduction, campaign ROI uplift, cycle-time reduction)
Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact
Ensure partner deliverables meet standards, SLAs, and regulatory controls
participate in QBRs and corrective action plans
Maintain clear RACI and handoffs across build/run
Ensure clear RACI and handoffs across build/run between internal and partner teams

What we offer

Attractive base compensation and discretionary performance related annual bonus
Private medical insurance coverage for both you and your dependents
Company paid life assurance and long term disability insurance
Pension with 10% employer contribution, plus a further matched contribution up to 2.5%
25 days of annual leave (prorated for 1st calendar year of employment), plus public holidays, with the ability to flex the religious bank holidays to suit your religious beliefs, subject to approval. Additional annual leave purchase is also available up to a maximum of five additional days per year
Up to 2.5 days matched paid leave for volunteering at a charity of your choice and 5 days paid leave to provide or arrange care for a dependent with a long term care need annually
Up to £550 reimbursement towards home office setup
Free in-office lunch and monthly lifestyle allowance
Monthly travel allowance or annual season ticket
The opportunity to save for, and purchase, shares of Beazley stock

Fulltime

Lead Quantitative Analytics Specialist

Wells Fargo is seeking a Lead Quantitative Analytics Specialist. The AI Innovati...

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

April 07, 2026

Requirements

B.S/B.Tech/B.E. degree or higher in a quantitative field such as computer sciences, applied math, engineering
Strong hands-on engineering experience building data ingestion and processing pipelines at scale (batch + streaming)
Strong data science and ML engineering background preferred
Advanced proficiency in Python and SQL, and at least one distributed processing framework (Spark preferred)
Strong experience with GCP data and orchestration services (BigQuery, GCS, Composer/Airflow
Dataflow/PubSub a strong plus)
Experience building production engineering practices: CI/CD, automated testing, monitoring/alerting, and operational support
Proven ability to collaborate with data science + platform teams and drive delivery across ambiguity
Ability to interact with both business and technology partners on tech migration/adoption

Job Responsibility

Data ingestion & pipeline engineering: Architect, build, and operate scalable ingestion pipelines across structured and unstructured sources (tabular, text, documents, audio, images) for batch and streaming use cases
Implement reliable transformation and storage patterns for analytics + modeling at scale (e.g., curated layers, reusable datasets, feature-ready tables)
Establish strong data quality, validation, lineage, and auditability (data contracts, schema evolution, SLAs/SLOs)
GCP-native delivery (preferred): Design and implement pipelines using GCP services such as BigQuery, GCS, Composer (Airflow), Dataflow, Pub/Sub, Dataproc, and related ecosystem tools
Support cloud migration of data/pipeline workloads from on‑prem to GCP, including environment onboarding, access patterns, and operational readiness
ML engineering: Build and standardize reusable components for feature engineering, feature stores, training/inference data pipelines, and deployment integration
Enable CI/CD for data and ML pipelines (testing, packaging, versioning, release strategy, rollbacks)
GenAI engineering & evaluation (LLMOps): Implement evaluation harnesses for GenAI systems (offline + online), including dataset management, regression testing, metric dashboards, and experiment tracking
Apply evaluation techniques such as rubrics, LLM-as-judge, computation-based metrics and custom metrics to assess response quality, groundedness, safety, and instruction following. Integrate GenAI evaluation workflows using Vertex AI GenAI evaluation service and/or custom frameworks as appropriate
Performance & reliability: Lead performance optimization across pipeline runtime, cost, throughput, and scalability (partitioning, clustering, caching, parallelization, Spark tuning, query optimization)

Fulltime

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Services Observability and Analytics Specialist

Citi

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2025

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