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Services Manager

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Cardiff

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Category:
Sales

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Contract Type:
Not provided

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Salary:

37038.00 GBP / Year
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Job Description:

We're looking for an experienced and motivated Services Manager to lead a busy and varied Wales-based services function, ideally a Welsh speaker. This is a brilliant opportunity for someone who enjoys combining people leadership, service development, training delivery and stakeholder engagement in a role with genuine purpose. This role will suit someone who is confident building relationships, developing income opportunities and leading a small team to deliver high-quality, person-focused support.

Job Responsibility:

  • Lead and develop training and learning activity, including workshops, presentations and e-learning content
  • Support the delivery of information and advice services for unpaid carers and professionals
  • Manage and grow an employer engagement offer, building strong relationships with existing members and stakeholders
  • Line manage three team members and support their development and performance
  • Monitor service quality, gather feedback and use data to evaluate impact
  • Work with senior leadership on service review, growth plans and income generation
  • Represent the organisation at meetings, events and, where appropriate, as a spokesperson
  • Contribute to funding bids and wider strategic projects
  • Maintain accurate records and work in line with relevant policies and procedures

Requirements:

  • Ideally a Welsh speaker
  • Experience designing and delivering training, workshops or learning programmes
  • Strong presentation, facilitation and communication skills
  • Experience giving impartial information and advice
  • Proven line management and leadership experience
  • Excellent project, time and budget management skills
  • Confidence building client and stakeholder relationships
  • Ability to identify new opportunities and support income generation
  • Strong research, analysis and reporting skills
  • Comfortable using CRM systems, databases and digital tools
  • A good understanding of the challenges facing unpaid carers
  • Willingness to travel when required
  • Welsh speaking, with the ability to read and write in Welsh
What we offer:
  • Flexible hybrid working
  • 25 days annual leave plus bank holidays, plus 3 extra days between Christmas and New Year
  • Employer pension contribution of 6%
  • Free health cash plan, including cashback on dental, optical and therapy treatments
  • Access to wellbeing support, counselling and health apps
  • Family-friendly policies and a genuinely supportive culture
  • Learning and development opportunities, including induction, role-specific training and e-learning access

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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