Services Manager - Technical Support Generator/Turbine Controls Job at The Muse (Boston)

Job Description

Support après-vente pour les problèmes client. Cela peut inclure des réparations (retours de pièces et intervention sur le terrain), un support technique ou un service sur site, ou une autre demande de service. Responsable de la planification et/ou de l'exécution des opérations du département ou axé sur l'exécution d'activités professionnelles au sein d'une discipline technique. Fonctions dotées d'une certaine autonomie, mais guidées par les politiques établies ou l'analyse des résultats finaux. Ce poste est autorisé à modifier les procédures et les pratiques en relation avec les tâches dans la mesure où les résultats finaux répondent aux normes d'acceptabilité (qualité, volume, respect des délais, etc.).

Job Responsibility

Own the resolution of post-sales technical customer issues
Level 1,2,3 Technical Support - Resolves post sales Technical Issues
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy
Has knowledge of best practices and how own area integrates with others
is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles
Uses technical experience and analytical thinking
Uses multiple internal and limited external sources outside of own teams to arrive at decisions
Acts as a resource for colleagues with less experience
May lead small projects with low risks and resource requirements
Explains information
developing skills to bring team members to consensus around topics within field
Conveys performance expectations and may handle sensitive issues

Requirements

Bachelor's degree from an accredited university or college in engineering field other technical area and 3 years in generator or turbine controls Or high school diploma / GED with at least 7 years of experience in in generator or turbine controls
Eligibility Requirements: The preferred work location for this role is Longmont, Co. However, a hybrid schedule work schedule will be considered for experienced candidates

Nice to have

Power generation experience
Experience with GE Control System products
Power Plant Controls Troubleshooting & Technical Support Experience
Experience working with global teams and previous global responsibilities
Proficiency with computer tools (Excel, Word, PowerPoint etc.)
Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results
Effective decision making skills that leads to long term customer & business success
Demonstrated strong interpersonal skills and ability to coach/mentor effectively
Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization
Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results
Proven track record of delivering results and leading teams in a dynamic business environment
Self-motivated, self-starter capable of remaining flexible to changing work priorities
Strong Organizational, Analytic, and problem solving skills
Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results
Strong decision-making skills
GE Control Systems (Mark VIe/MarkVI)
Operation knowledge of GE Gas turbine and steam turbine
Knowledge on HMI software like Cimplicity will be added advantage
GE Excitation system (EX2100e/EX2100) and static stater system (LS2100e/ LS2100)
GE OTArmor

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Fitness Subsidies
On-Site Gym
Mental Health Benefits
Adoption Assistance Program
Family Support Resources
Birth Parent Or Maternity Leave
Adoption Leave
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Commuter Benefits Program
Casual Dress
On-Site Cafeteria
Holiday Events
Unlimited Paid Time Off
Paid Holidays
Personal/Sick Days
Summer Fridays
401(K)
Stock Purchase Program
Performance Bonus
Relocation Assistance
Financial Counseling
Profit Sharing
401(K) With Company Matching
Tuition Reimbursement
Access To Online Courses
Lunch And Learns
Leadership Training Program
Internship Program
Associate Or Rotational Training Program
Diversity, Equity, And Inclusion Program
Employee Resource Groups (ERG)
Unconscious Bias Training
medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova
a 24/7 nurse-based resource
access to the Employee Assistance Program
providing 24/7 confidential assessment
counseling and referral services
Retirement benefits include the GE Vernova Retirement Savings Plan
a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off

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Services Manager - Technical Support Generator/Turbine Controls

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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Services Manager - Technical Support Generator/Turbine Controls

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