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The Services Hub Leader will be responsible for managing and operating multiple windfarms, involves driving operational rigor and efficiency, fostering a culture of safety among the site team, people management and managing customer issues, escalations and ensuring exceptional customer experience. The ideal candidate will possess strong technical knowledge of wind turbine technology, exceptional people management skills, site management experience and a proactive approach to resource planning and process standardization.
Job Responsibility
Management of Operation & Maintenance of multiple windfarms
Management and oversight of the site management teams
Serve as a primary customer interface for complex operational matters
Maintain compliance and proficiency of Contractual Full Services Agreements obligations
Manage assigned O&M KPIs at hub level to improve operational efficiency and performance
Ensure high wind farms availability targets
Minimize downtime to meet performance requirements
Liaison with internal functions to support site activities
Plan and allocate labor and parts
Ensure timely execution of corrective, preventive, and retrofit activities
Proactively anticipate and manage risks related to customers, contracts, and compliance
Independently manage customer issues and contractual matters
Ensure contractual operational rigor and effective customer interfaces
Manage technical coordination with FPM team and remote operation centers
Educate/update team about GE Vernova processes
Ensure Operations financial conditions are in balance
Requirements
Strong technical knowledge of wind turbine technology
Exceptional people management skills
Site management experience
Proactive approach to resource planning and process standardization
Excellent knowledge on wind turbine technology and its component details like gearbox, DFIG generators, blades, control systems etc
Strong people management skills to manage team comprises of both GE Vernova and supplier Techs