Services Financial Crimes and Fraud Risk Director, Citi

Citi

Location:
United Kingdom, London

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Services Financial Crimes and Fraud Risk Director is a first line role responsible for supporting the Services businesses in managing and mitigating financial crime, and specifically fraud risk end-to-end. This role will work with the global and regional Products, Business Risk, Operations, Technology and Compliance teams to identify and assess emerging risks to ultimately ensure there is an adequate control infrastructure in place to manage fraud risk in an effective manner.

Job Responsibility:

Support the Services businesses in managing and mitigating financial crime and specifically fraud risk end-to-end
Work with global and regional Products, Business Risk, Operations, Technology and Compliance teams to identify and assess emerging risks
Ensure adequate mapping and ongoing assessment of existing controls
Assist the prompt identification of control issues, conduct root cause assessment, sustainable and robust issue resolution and appropriate escalation
Work with counterparts across other Citi lines of business to respond to immediate threats, share control best practices, emerging risks
Understand business-owned products, services, as well as corresponding fraud-related controls, and processes
Provide fraud compliance/risk management subject matter expertise to the Services businesses
Support design and ongoing adaptations of the fraud control framework
Drive execution ensuring compliance with applicable laws, rules, and regulations
Ensure adequate mapping of risk and processes and clear control ownership
Assess Risk Appetite potential and/or actual breaches
Create aggregated risk picture for fraud at Services level
Engage with 2nd line of defence fraud risk management
Escalate significant or unaddressed risk issues and control environment concerns
Support the assessment, design and/or implementation of fraud risk tools across Services' Products
Create & maintain a robust partnership with the business heads, operations, technology and the second line of defence
Ensure early engagement on new business initiatives
Conduct reviews of control processes and procedures
Serve as an escalation point to ensure adequate and timely response to fraud events
Work with other Control and in-business risk teams to ensure a consistent holistic approach to fraud risk management
Help identify opportunities for streamlining processes and implement efficiencies
Support the timely response to regulatory inquiries

Requirements:

Significant direct experience as a senior risk professional in a large financial services organization with responsibility for managing fraud risks and related operational processes
Established Fraud subject matter expertise with deep understanding of External Fraud, Internal Fraud, & First Party Fraud
Proven subject matter expertise in risk management including process and controls engineering
Strong working knowledge of operational risk management frameworks in a global organization
Experienced in crisis management and turnaround situations
Strong professional experience in Financial Services, in Financial Crime and/or Compliance or Business/Product Operations and/or Risk & Controls
Excellent interpersonal skills
Able to work independently and deliver according to strict timelines and quality standards
Excellent oral and written communications skills
Able to drive change to business practices by working effectively across a global organization
Proven people and team management skills
Project management and change capabilities are essential
Self-sufficient, capable of prioritizing and multi-tasking in a dynamic, fast paced environment
Demonstrated analytical skills with follow-up and problem-solving capability
Bachelor's/University degree or equivalent required
master's degree desirable

Nice to have:

Broad experience in risk management including a successful track record of managing large complex enterprise-wide risk management programs at a large financial services organization
Business understanding of the products offered by Service and how risk management practices contribute to other work across Citi
Track record of managing internal relationships and partnering with a range of stakeholders in leading sustained change and change management efforts
Ability to create and articulate sense of purpose and common vision for Risk management
Well-developed listening skills and a strong ability to communicate and engage at the senior management level
Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives
Ability to constructively challenge others at all levels and across boundaries to deliver better results
Continuous improvement mind-set to solve for root causes
Strong communication skills

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (annually reviewed)

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Services Financial Crimes and Fraud Risk Director