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A Services Engagement Resource Planner in our Tech & Services division plays a crucial role in ensuring the efficient allocation of internal and external resource (Services Partners) alignment based on the business demand of our Softcat customers. This role involves resource allocation, ensuring resource availability to meet business objectives and a focus on exemplary customer excellence. This role will work closely with Services Engagement Coordinators, T&S Teams and other parts of the business to ensure that resources are aligned effectively and in a timely manner.
Job Responsibility:
Responsible for resourcing into your specific Tech Tower opportunities for internal T&S resources or Services Partners
Inbox / Opportunity management and capturing essential data via our resourcing tool ZenDesk
Ownership and accountability of opportunities throughout the various resource alignment stages
Aligning and logging projects to allow T&S resource to keep track of their opportunities on various internal platforms
Ensure T&S resource aligned have the appropriate skills to meet the customers expectation
To confidently scope out and qualify opportunities with our Sales teams and stakeholders using various communication channels
Assist SE Engage Coordinators with the resourcing of Large & Complex opportunities
Requirements:
Exceptional customer service skills whilst upholding professionalism and patience
Passionate team player who encompasses a proactive approach and demonstrates initiative
Strong communication skills with the ability to build and develop rapport with different stakeholders across the business
The ability to work on multiple opportunities whilst maintaining a strong attention to detail
Willingness to learn with the capability of being flexible and adaptive to change
Highly organised with a focus on prioritisation and time management in a fast-paced environment
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