Services Engagement Manager Job at Cloudera

Project Manager, Engagement Services

Our DC-based agency client is seeking a highly motivated and detail-oriented Pro...

Location

United States , Washington, D.C.

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of project management experience in communications, marketing, or public relations
Agency experience strongly preferred
Bachelor’s degree in Communications, Marketing, Business, or related field
Strong written, verbal, and presentation skills
Ability to manage multiple projects and budgets simultaneously
Experience with project management tools (e.g., Asana or similar)
Highly organized, detail-oriented, and solutions-oriented mindset
Familiarity with PK–workforce education or social impact space is a plus

Job Responsibility

Serve as the primary point of contact for assigned projects and manage client expectations
Develop and maintain project plans, timelines, budgets, and scopes of work
Coordinate internal teams and external vendors to ensure efficient execution
Lead project meetings and ensure stakeholder alignment
Oversee quality control of deliverables and ensure compliance with requirements
Track budgets, monitor expenses, and proactively flag risks or overruns
Provide regular status updates and financial reporting
Support development of communications and campaign strategies across digital, PR, and content initiatives
Conduct research to inform project direction and recommendations
Collaborate with cross-functional teams to deliver integrated marketing outputs

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Engagement Manager (Professional Services)

Engagement Managers build great client relationships during the pre-sales and de...

Location

United States , New York

Salary:

110000.00 - 138000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

At least 3 years of experience in Engagement Management, Project Management, Consulting Services, or Professional Services environment
Bachelor's degree or equivalent work experience
Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
Demonstrated successful completion of complex enterprise-level client implementation projects
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support
Experience with large scale ERP systems including SAP and Oracle
Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
Excellent communication skills, strong organizational skills and attention to detail

Job Responsibility

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine
Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects
Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams
Develop a delivery strategy for large scale partner implementation projects
Create customer project plans complete with budgetary information and resource needs
Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones
Define project success criteria and communicate them to all stakeholders
Provide status updates cross-organization
Track and report project financials against estimate
resolve budget issues as they arise

What we offer

Short-term and long-term incentive programs
Robust offering of benefit and wellness plans

Fulltime

Engagement Manager, Professional Services EMEA

About Neo4j: Neo4j is the graph intelligence platform that transforms data into ...

Location

Germany , Munich

Salary:

Not provided

Creandum

Expiration Date

Until further notice

Requirements

Proven experience as an Engagement Manager
Background in professional services and/or customer service is a plus
Proficient in MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent verbal and written communication abilities
Problem-solving aptitude
Experience managing smaller or even larger projects is a plus

Job Responsibility

Foster positive relationships with our customers as their primary contact, leading Professional Services engagements
Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities
Ensure that the Statement of Work or Order Form terms and conditions are respected
Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing
Identify up-selling and cross-selling opportunities with the engagement team
Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans
Prepare and share reports on project performance, including quality, schedule, and budget control
Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment
Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments
Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services

Accounting Manager / Client Services Manager

We are seeking an experienced Accounting Manager / Client Services Manager to ta...

Location

United States , Wyomissing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience managing business and individual client accounting and tax engagements
Strong knowledge of bookkeeping, financial statement review, and tax compliance
Prior experience supervising or mentoring accounting staff
Excellent organizational, communication, and client relationship skills
Professional demeanor and commitment to client service excellence

Job Responsibility

Serve as the primary point of contact for assigned clients, maintaining meaningful monthly communication and documenting interactions
Review monthly financial statements promptly to ensure accuracy, compliance, and timely delivery
Provide ongoing consulting, accounting guidance, and proactive tax planning based on client needs
Monitor client profitability monthly and collaborate with firm leadership on fee adjustments
Visit client locations annually to strengthen relationships and understand operations
Manage preparation and review of business and individual tax returns for assigned clients
Oversee year‑end tax planning, quarterly tax estimates, and reasonable compensation analysis
Coordinate tax return production, maintain organized tax files, and manage deadlines
Handle tax questions and correspondence with federal, state, and local taxing authorities
Supervise, train, and support bookkeepers, including hiring and performance management

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...

Location

Costa Rica , San José

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
2+ years management (e.g., people, project, process, vendor, change) experience
This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.

Job Responsibility

Be the leader that enables a successful S-COM team, achieving maximum business value
fosters global thinking, to evolve the global organization for greater efficiency and broader impact
enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
Engage across organizations to resolve complex deal issues, as needed
Enable clear and concise communications to senior field & operations LT
At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver

Fulltime

SVP-Digital Global Onboarding Product Manager - Custody Services - Investor Services

Global Product Manager for Custody Digital Onboarding The Custody Product Manage...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15 years of progressive product management experience in custody in complex, global, and matrixed organizations, fostering an techno-commercial approach to strategic decision-making and product development
Deep knowledge and practical experience integrating digital, data analytics, and emerging technologies (including AI/ML concepts and platforms), with a proactive AI-first mindset to identify and apply solutions within custody operations and client experience
Sound understanding of the custody industry and investment products. Acute insights into competitor offerings, strategic market direction across fintech, data management, and digital innovation
Demonstrated ability to drive commercial outcomes through forward-looking product innovation roadmaps, executing client value propositions across positioning, segmentation, pricing, and digital delivery channels
A highly proactive and innovative mindset, fostering an AI-first, collaborative culture. Outstanding people leadership skills are essential to motivate, influence, and guide teams towards AI-driven technological advancements and business realities
Adept at assessing and managing product-related risks, ensuring compliance, and safeguarding the firm's reputation, clients, and assets
Bachelor's degree/University degree in Finance, Accounting or a related field

Job Responsibility

Manage strategic program roadmap, development, and launch as it relates to digital onboarding solutions
Supervise day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business
Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions
Direct and oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field
Drive achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management
Lead innovation by working with external partners/alliances to develop products, manage ongoing relationships, and prepare agreements
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Fulltime

Manager / Senior Manager - Financial Services Consulting - Information Technology

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

University degree majoring in Finance, Accounting, Business, Legal, Information Systems, Computer Science/ Engineering or related subjects
Minimum 4-5 years’ experience gained in professional services firms, commercial banks or other financial institute experience will be an advantage
Demonstrate good analytical, problem solving and presentation skills. Flexible, self-starter possessing intellectual curiosity. Effective time and project management with excellent interpersonal skills
Keen on career development on any of the following areas: financial services regulatory consulting, compliance, governance and internal controls, risk management, operational / technology risk management, business & system processes review, internal audit, cyber-security and business consulting
Interested in gaining experience in any of the following industries: Banking and capital markets (client on-boarding / KYC / AML / investment product suitability and other regulatory compliance, front office activities in products / sales channels, middle and/or back office control, operational / technology risk management – commercial banking, private banking, investment banking)
Asset management (distribution channels, controls and processes – prime brokerage, fund administration, fund management (retail, institutional, and/or real estate / private equity, etc.))
Digital asset management/ trading (Cybersecurity, custodian management, licensing requirements)
Insurance (underwriting, claims, reserving, Solvency II, policy administration systems – general or life insurance)
Payment industry (Cybersecurity, settlement and clearing)
Ability to identify and assess business process controls and linkage to IT systems

Job Responsibility

Lead a client-centric advisory team in financial services industry
Support the development on consulting engagement plans and project approaches, analyse client’s current business processes and understanding the risk management environment for financial institutions
Support the planning, execution and delivery of consulting engagements covering regulatory, operational and IT advisory with FS clients in areas such as client onboarding, KYC, AML, system architecture/ pre- or post-implementation, reviews
IT regulatory & licensing reviews (e.g. cybersecurity requirements on C-RAF and iCAST requirements, IS guideline, MCRA membership application, etc.)
Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our FS clients drive profitability and performance through their business operations
Use of technology and data including FinTech/ RegTech/ InsuTech innovation with respect to financial institutions to promote innovation and achieve regulatory compliance
Support change management including the revision or formulation of new policies, systems and controls aligned with regulatory requirements and regulators’ expectations
Plan, execute and communicate with engagement stakeholders of the financial institutions
Identify current and emerging trends of regulatory requirements for the financial services sector in Hong Kong, Singapore, Mainland China and other Asian markets and global regulatory expectations

What we offer

medical and dental insurance
life insurance
a 5-day working week
discretionary performance bonus
birthday leave
marriage leave

Fulltime

Senior Manager / Manager, Risk Advisory Services

Risk Advisory Services team provides a wide range of consultancy services, inclu...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

Bachelor’s degree or above in Accounting / Finance or related discipline
Member of professional qualification preferred such as HKICPA / ACCA / CPAA / CIA
A minimum of 7 years of relevant experiences in professional accounting firms
Experience working within risk assessment, internal audit, internal control, operation audit or compliance function as an internal employee or as part of a professional services firm
Fluency in spoken English and Cantonese
Putonghua is a must
Good written presentation skills in both English and Chinese (HKDSE Level 5 or above in Writing, or equivalent)
Attention to details, able to work independently to deliver timely, accurate and high-quality work
Strong business acumen, strategic planning, and project management skills
Logical thinker with excellent interpersonal and communication skills

Job Responsibility

Responsible for designing and take the lead in executing the day-to-day activities of risk management and internal audit review engagements and / or advisory engagements for our listed clients / undergoing IPO applications in Hong Kong
Obtain good understanding of business operations, processes and controls
Plan activities related to development of audit programme, and execution of internal audits
Participate in proposal development, project scoping, delivery risk management and the review of deliverables
Participate in seminar, forum, in house / external training session
Provide insights to client via qualitative and quantitative risk analysis and rating, risk management strategy and relevant internal control objective
Review, analyse, inspect and evaluate the implementation of control operations, identify internal control weaknesses and provide value-added recommendations
Familiar to prepare ESG reporting in accordance with ESG Reporting Guide of The Hong Kong Stock Exchange and / or similar requirements in worldwide countries

What we offer

medical and dental insurance
life insurance
5-day working week
discretionary performance bonus
birthday leave
marriage leave
employee activities

Fulltime

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Services Engagement Manager

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