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We are looking for an organized and proactive Services Coordinator to join our team in Rocklin, California. This is a contract to hire position requiring a candidate who excels in scheduling, customer service, and multitasking. The role involves managing service calls, coordinating schedules, and supporting team members to ensure seamless operations.
Job Responsibility:
Coordinate incoming and follow-up service calls across designated areas, ensuring timely responses
Monitor field service activities and provide necessary support to technicians in various regions
Manage and maintain ongoing schedules for dispatch and service teams, ensuring efficiency
Utilize strong organizational skills to plan and prioritize tasks in a fast-paced environment
Assist in training new employees, fostering their development and understanding of company processes
Communicate effectively with customers and team members to address inquiries and resolve issues
Stay attentive to operational needs and provide solutions to improve workflow
Promote collaboration among team members to enhance service delivery
Leverage tools and resources to streamline scheduling and communication processes
Maintain accurate records and documentation for service calls and schedules
Requirements:
Proven experience in customer service roles, preferably in a call center or scheduling environment
Strong skills in organization, communication, multitasking, and planning
Ability to adapt and learn new systems or tools quickly
Demonstrated reliability and excellent attendance record
Experience in project scheduling or staff scheduling is preferred
Capability to train and support team members effectively
Flexible and open to feedback for continuous improvement
Proficient in using tools or software to enhance productivity
What we offer:
medical, vision, dental, and life and disability insurance