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Robert Half Logo Robert Half · Customer Service

Services Coordinator

United States, Rocklin · Job Posted January 16, 2026
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Job Description

We are looking for an organized and proactive Services Coordinator to join our team in Rocklin, California. This is a contract to hire position requiring a candidate who excels in scheduling, customer service, and multitasking. The role involves managing service calls, coordinating schedules, and supporting team members to ensure seamless operations.

Job Responsibility

  • Coordinate incoming and follow-up service calls across designated areas, ensuring timely responses
  • Monitor field service activities and provide necessary support to technicians in various regions
  • Manage and maintain ongoing schedules for dispatch and service teams, ensuring efficiency
  • Utilize strong organizational skills to plan and prioritize tasks in a fast-paced environment
  • Assist in training new employees, fostering their development and understanding of company processes
  • Communicate effectively with customers and team members to address inquiries and resolve issues
  • Stay attentive to operational needs and provide solutions to improve workflow
  • Promote collaboration among team members to enhance service delivery
  • Leverage tools and resources to streamline scheduling and communication processes
  • Maintain accurate records and documentation for service calls and schedules

Requirements

  • Proven experience in customer service roles, preferably in a call center or scheduling environment
  • Strong skills in organization, communication, multitasking, and planning
  • Ability to adapt and learn new systems or tools quickly
  • Demonstrated reliability and excellent attendance record
  • Experience in project scheduling or staff scheduling is preferred
  • Capability to train and support team members effectively
  • Flexible and open to feedback for continuous improvement
  • Proficient in using tools or software to enhance productivity

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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