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The Services Consultant leads the implementation of Xelix for customers by serving as the project manager, and technical expert. This is an exciting role working within a rapidly growing team at Xelix. The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and can use the platform as designed. The ability to manage internal and external stakeholders, proactively mitigate risk and translate technical information for non-technical personnel are key success factors. This role would be ideal for a candidate looking to leverage and hone their existing customer relationship management skills whilst gaining experience of leading projects and gaining technical knowledge of Xelix. As Xelix is a growing company, there are plenty of avenues for growth, and the progression in this role can be towards a career pathway in Professional Services, Pre-Sales or Customer Success.
Job Responsibility:
Leading implementation projects for enterprise customers, becoming a subject matter expert in Xelix
Acting as the primary project manager and point of contact for technical requirements
Managing risks, dependencies and change controls across internal and external stakeholders
Ensuring technical prerequisites are met, including data file design, secure file transfer, and system configuration
Running customer-facing workshops and translating technical information clearly
Requirements:
Minimum 5 years of work experience in the Fintech Consulting either at a consulting firm or a SaaS vendor
Experience of project management/implementations for customers at an Enterprise level for multiple customers concurrently
Understanding of File Transfer protocols, IT project delivery and software security considerations
Excellent customer relationship management
Commercial acumen demonstrable by examples
Nice to have:
Technical skills like Python or SQL
What we offer:
10% bonus
27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals