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The mission will be to optimize and enhance the spare parts and services business, ensuring alignment with market needs and customer expectations, thereby increasing the value proposition. This will be achieved through interaction with technical managers from partner companies and participation in interdepartmental teams. The successful candidate will contribute to creating an efficient, customer-centric ecosystem that not only improves sales and profitability but also fosters innovation and customer satisfaction.
Job Responsibility:
Develop the after-sales business in conjunction with the department staff, identifying market needs and opportunities
Drive and support connectivity and connected services
Implement and monitor key performance indicators and the Service Dashboard
Manage parts and service pricing and budgets to align with regional guidelines
Conduct a service center monitoring program: Network development (sales and support)
service level harmonization
Support and contribute to projects for process and system improvement, harmonization, and control
Track and monitor installed vehicle fleets
Benchmark services and spare parts in the market
Requirements:
Degree in Business Administration, Marketing, Economics, or a related field
At least 2 years of experience in the HVAC and installations sector, and in sales and business development
Strong interpersonal and organizational skills
Proactive
Results-oriented
Excellent communication skills
Fluency in English (B2 level) and Spanish (C1 level) is essential
A minimum B2 level of Catalan is highly recommended