Services Asia South Controls Head - Director

• Lead a team of Asia South-based Controls professionals, including those dedicated to local regulatory compliance, governance, and conduct agendas, as well as related Risk and Regulation training
• Provide strategic direction and oversight to ensure the team delivers high-quality risk management and Controls execution aligned with both local and global standards
• Develop and retain talent within the Controls function, fostering a culture of accountability, continuous improvement, and professional development
• Function as key point of contact across the Asia South Cluster franchise and support initiatives and agendas arising from local regulators, industry bodies, or internal stakeholders
• Responsibility to monitor compliance with and any associated or secondary regulation across the cluster, including: Senior management accountability frameworks applicable to the cluster
• Certification and fitness & propriety requirements
• Conduct rules and professional standards
• Identify enhancements to documentation, Controls, and/or processes in place to comply with local governance and risk requirements and associated regulation
• Lead escalation for Asia South Cluster senior management in Citi in line with firmwide guidelines
• Function as a key resource for the Asia South Cluster to advise and support on the effective design and implementation of key Controls and processes across relevant risk stripes (Operational, Compliance, Enterprise)
• Identify and lead opportunities to enhance the regulatory and Controls environment for key risks relevant to the cluster, providing subject matter expertise and support to the business as required
• Develop and maintain relationships with senior stakeholders across multiple countries, products, and control functions within the Asia South Cluster, as well as globally
• Serve as a key contributor to relevant Enterprise and Services forums, representing the cluster's risk and Controls perspective
• Partner closely with Central Controls, 2LOD (ICRM, IRM), 3LOD (Internal Audit), and other key partners to ensure alignment and consistency in risk management practices
• Co-ordinate and manage compliance monitoring routines or internal audits related to the cluster, ensuring timely and effective responses to findings and recommendations
• Lead escalation for Asia South Cluster senior management in Citi in line with firmwide guidelines, ensuring transparency and accountability in issue resolution
• Monitor and assess the impact of new or revised regulations in the pipeline, driving change in processes and Controls to ensure the Asia South Cluster remains compliant and ahead of regulatory expectations
• Provide strategic consultation on regulatory developments and their implications for the cluster's business model, risk profile, and control environment

• Significant expertise of Operational Risk Management and other regulatory related functions within the Financial Services sector (10+ years)
• Deep understanding of Operational Risk and related frameworks as they relate to the banking sector is required, as is a working knowledge of the regulatory environment/regime applicable to the cluster
• Familiarity with key risk frameworks such as Manager's Control Assessment (MCA) / Risk & Control Self-Assessment (RCSA)
• Control Monitoring & Testing (M&T)
• Issue Management and remediation
• Process governance and mapping
• Proven record in monitoring compliance to regulation including Controls and process mapping within the MCA construct
• Excellent business acumen, and ability to quickly understand multiple areas within a function and across functions, and how they interact to achieve the objective of the processes
• Experience working in a global, matrixed organisation, with the ability to navigate complexity and drive results across geographies and business lines
• Education - Bachelor's Degree or equivalent experience
• Advanced degree (e.g., MBA, master’s in risk management, Law) or professional certifications (e.g., CPA, CIA, CRCM, FRM) are highly desirable

Familiarity with risk and control platforms (e.g., Citi Risk & Control (CRC), PEGA, Tableau) is Good to Have