ServiceNow Test Analyst Job at Advance Solutions (Pan-India (Jalandhar)

Business Analyst - ServiceNow

The Business Analyst - ServiceNow is a seasoned subject matter expert, responsib...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow-focused role
Experience as a ServiceNow system administrator or developer is advantageous
Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context
Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform
Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions
Strong team player with excellent client-service orientation, supported by solid organizational and administrative skills
Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation
High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks
Excellent verbal and written communication skills, including the ability to articulate technical concepts to non-technical stakeholders
Strong process-mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools

Job Responsibility

Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value
Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies
Works closely with internal clients to apply industry best-practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs
Delivers ServiceNow-related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards
Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement
Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials
Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives
Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices
Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues
Takes ownership for delivering work packages or project components independently and with minimal supervision

Fulltime

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

ServiceNow Analyst I

Our client is seeking a ServiceNow Analyst I for a long-term assignment in Marys...

Location

United States , Marysville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in IT business analysis or application support
Familiarity with ServiceNow, including coursework, certification, or hands-on experience
Basic understanding of processes such as Incident, Request, and Change Management
Exposure to JavaScript or willingness to learn ServiceNow scripting fundamentals
Strong analytical, communication, and problem-solving abilities
Ability to work onsite in Marysville, Ohio, for the duration of the project

Job Responsibility

Gather, document, and validate business requirements for ServiceNow modules and enhancements
Assist in configuring ServiceNow features under the guidance of senior team members
Develop and maintain workflows, forms, UI policies, and simple scripts within the ServiceNow platform
Participate in testing activities, including creating test cases, executing tests, and tracking defects
Support data collection, validation, and migration tasks during regional rollouts
Provide onsite assistance for project teams and end users, including troubleshooting and resolving issues
Create and update project documentation, training materials, and user guides
Ensure compliance with ServiceNow standards, governance policies, and best practices

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Servicenow Business Analyst

ServiceNow is a strategic SaaS platform for HSBC with major implementations live...

Location

Poland

Salary:

14309.00 - 18000.00 PLN / Month

HSBC

Expiration Date

July 11, 2026

Requirements

Expert in ServiceNow implementations
Preferably within a banking environment
Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations
Excellent communication and written skills and experience in working a wide range of stakeholders
Familiarity with Agile methodologies and JIRA
Ability to manage multiple workstreams to tight deadlines

Job Responsibility

Partner with global process owners and stakeholders to capture, document, and validate business requirements
Translate requirements into Agile user stories and technical specifications, maintaining the development backlog
Perform gap analysis to define current vs future state and shape the target solution
Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX
Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning
Collaborate with developers and architects to ensure accurate implementation and timely defect resolution
Support UAT, including test coordination, defect triage, and closure to completion
Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

ServiceNow Business Analyst

The Business Analyst (BA) acts as a critical liaison between business stakeholde...

Location

United States , San Ramon

Salary:

140000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

Strong experience in Business Analysis and Requirements Management
Excellent communication, facilitation, and stakeholder management skills
Expertise in documentation techniques and modeling tools
Ability to translate complex business problems into simple, actionable requirements
SDLC methodologies: Agile / Scrum / Waterfall
Tools: JIRA, Confluence, Azure DevOps, Visio, MS Excel, PowerPoint
Experience with APIs, data flows, or system integrations (preferred)
Domain knowledge in BFSI / ITSM / ITOM / Digital Platforms (preferred)
Analytical thinking and problem-solving skills
High attention to detail and quality orientation

Job Responsibility

Engage with business stakeholders to understand business objectives, challenges, and requirements
Elicit, analyze, validate, and document business, functional, and non-functional requirements
Translate business needs into clear, structured artifacts such as: Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories & Acceptance Criteria
Ensure requirements are traceable throughout the project lifecycle
Analyze existing business processes (“As Is”) and design optimized future-state processes (“To Be”)
Identify gaps, inefficiencies, risks, and improvement opportunities
Support business process reengineering and transformation initiatives
Act as a single point of contact between business users, product owners, developers, testers, and vendors
Facilitate workshops, requirement walkthroughs, and design discussions
Manage stakeholder expectations and ensure alignment across teams

Fulltime

ServiceNow Technical Analyst

This role will partner closely with business stakeholders and the ServiceNow pla...

Location

United States , San Rafael

Salary:

74.00 - 76.00 USD / Hour

Tucker Parker Smith Group

Expiration Date

Until further notice

Requirements

5 years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator
Strong technical and functional knowledge of the ServiceNow platform
Solid understanding of ServiceNow architecture, modules, and platform capabilities
Experience gathering and documenting business requirements and translating them into technical specifications
Excellent communication and stakeholder engagement skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document functional requirements
Translate business needs into ServiceNow workflows, configurations, and platform enhancements
Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests
Develop and maintain documentation such as process flows, user stories, and technical specifications
Assist with testing, validation, and deployment of ServiceNow solutions
Provide ongoing support and troubleshooting for ServiceNow-related issues
Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards
Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities

Fulltime

ServiceNow Business Analyst

We are seeking a Senior ServiceNow Business Analyst to join a dynamic team drivi...

Location

United Kingdom , Coventry

Salary:

Not provided

Morson Talent

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Business Analyst on ServiceNow migration projects
Strong expertise in requirements gathering, analysis, and documentation
Excellent stakeholder management and communication skills
Ability to prioritise and refine requirements effectively
Experience working in hybrid environments with on-site presence
Sound knowledge of the ServiceNow platform capabilities and modules
Familiarity with IT Service Management (ITSM) processes and workflows
Strong analytical and problem-solving abilities
Ability to work independently and collaboratively within a team
Experience working within Inside IR35 contract frameworks

Job Responsibility

Lead requirements gathering and refinement activities for the ServiceNow migration project
Collaborate closely with technical teams and stakeholders to ensure alignment between business needs and technical solutions
Facilitate workshops and stakeholder engagement sessions to extract detailed requirements
Document and manage business and functional requirements throughout the project lifecycle
Support testing, validation, and user acceptance activities to ensure successful delivery
Identify opportunities for process improvements and platform enhancements
Maintain clear and consistent communication channels across all project participants to manage expectations and progress

ServiceNow Support Analyst

In this role, help maintain and optimize client ServiceNow environments. This ro...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years supporting ServiceNow or a similar ITSM platform
Understanding of ITIL processes (Incident, Problem, Change)
Extensive customer service, troubleshooting, and communication skills
Experience performing basic ServiceNow administrative tasks (user management, configuration changes, updates)
High attention to detail and strong organizational habits
Basic proficiency with productivity tools such as Word, PowerPoint, and Outlook
Fundamental Excel skills (functions, formulas, pivot tables, visualizations)
Understanding of project methodologies including Agile, Waterfall, and Scrum
Ability to use project/task management tools such as Jira, Trello, MS Project, or DevOps
Familiarity with CRM platforms such as Dynamics

Job Responsibility

Serve as the primary point of contact for newly onboarded ServiceNow clients and guide them through their transition after deployment
Handle Tier 1–2 incidents, requests, and general inquiries related to ServiceNow functionality
Investigate and troubleshoot platform issues, coordinating with internal technical teams as needed and maintaining consistent communication with customers
Provide best practice recommendations and ongoing guidance to ensure clients fully leverage the functionality delivered during implementation
Perform routine administrative tasks, including user provisioning, access and role management, and general configuration updates
Monitor overall platform performance, identify system errors, and escalate more complex issues when required
Support platform upgrades, regression testing, and configuration changes
Maintain clear documentation of support cases, recurring issues, resolutions, and enhancement opportunities
Develop and contribute to knowledge articles, troubleshooting guides, and internal support playbooks
Identify areas for process improvement, recommending changes to enhance efficiency and customer experience

What we offer

Healthcare (medical, dental, and vision plans)
401(k) and retirement plans
Commuter benefits
Employee and vendor discounts
Employee Assistance Program (EAP)

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ServiceNow Test Analyst

Job Description

Requirements

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