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We are seeking an experienced ServiceNow Telecom Trainer with strong expertise in Telecom Operations and ServiceNow implementation. The ideal candidate should have hands-on experience in telecom workflows, ITSM modules, and integration with telecom systems. The role involves delivering high-quality corporate training programs along with real-time project insights.
Job Responsibility:
Telecom domain के लिए ServiceNow implementation और customization
ServiceNow ITSM, ITOM, CMDB, Incident, Problem & Change Management configuration
Telecom OSS/BSS systems के साथ integration
Workflow design, automation और scripting
Client requirement gathering और solution designing
Corporate training sessions conduct करना (Online / Onsite)
Real-time use cases और practical lab demonstrations deliver करना
Documentation preparation और post-training support