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In this role, you will act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end. You will shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners. Supporting execution of HR programmes, you will be able to apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards. You will support AI‑enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience. You will also support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem. You will participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately.
Job Responsibility
Act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end
Shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners
Support execution of HR programmes, apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards
Support AI-enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience
Support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem
Participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately
Requirements
ServiceNow platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale
Implementing Platform Analytics supporting management information use cases
Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level
Nice to have
Experience implementing NowAssist for Generative and Agentic AI use cases
Experience working with zero copy data architectures
Experience designing and implementing end to end use cases with Workday