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ServiceNow Technology Lead

United Kingdom, Glasgow · Job Posted May 28, 2026
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Job Description

In this role, you will act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end. You will shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners. Supporting execution of HR programmes, you will be able to apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards. You will support AI‑enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience. You will also support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem. You will participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately.

Job Responsibility

  • Act as a Technology Lead for ServiceNow within the HR Technology landscape, partnering with HR stakeholders, programme leads, and technologists to drive HR transformation end to end
  • Shape requirements into clear design artefacts and provide design assurance for solutions built on the ServiceNow HR Service Delivery platform by partners
  • Support execution of HR programmes, apply leading platform practices guiding delivery teams, managing technical risks, and ensuring alignment with enterprise standards
  • Support AI-enabled initiatives on the platform, including analytics and emerging AI capabilities, with a focus on scalability, security, and colleague experience
  • Support governance, integration, and risk management across the wider HR technology ecosystem, including Workday and the Microsoft ecosystem
  • Participate in security, data, and control forums, overseeing integrations and interfaces to ensure compliance, performance, and risk requirements are met and escalated appropriately

Requirements

  • ServiceNow platform and HR Service Delivery development including Employee Relations and integrations at enterprise scale
  • Implementing Platform Analytics supporting management information use cases
  • Supporting infrastructure such as Workday, Entra, Microsoft Graph, Microsoft 365 (Teams, Copilot) at a working knowledge level

Nice to have

  • Experience implementing NowAssist for Generative and Agentic AI use cases
  • Experience working with zero copy data architectures
  • Experience designing and implementing end to end use cases with Workday

What we offer

  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

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