ServiceNow Techno-Functional Analyst, CVS Health

CVS Health

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

83430.00 - 222480.00 USD / Year

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Job Description:

ServiceNow Techno-Functional Analyst specialized in HRSD to be part of our Colleague Experience team. Responsible for gathering business requirements, designing and maintaining all HRSD applications (except for Knowledge Management and the Portal). Requires strong understanding of HR Service Delivery (HRSD) principles and ability to collaborate with cross-functional teams to deliver business process improvements.

Job Responsibility:

Collaborates with stakeholders to gather and analyze business requirements
Translates requirements into technical specifications and solutions within ServiceNow HRSD
Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications
Leads and performs data analysis and reporting to support decision-making
Collaborates with HRSD process owners, product owner, developers and other stakeholders
Develops and maintains detailed business requirements documentation
Provides training and support to users for new or modified features
Stays current with industry trends and advancements in ServiceNow technology
Develop and manage documentation, including design workbooks and test scenarios
Support user acceptance testing (UAT) and maintain clear communication with stakeholders

Requirements:

5+ years of experience in HR Operations
5+ years' experience designing, configuring and maintaining ServiceNow HRSD applications
3+ years' experience with backlog, demand, and incident management
2+ years' demonstrated problem-solving skills
2+ years' experience effectively communicating and collaborating in a diverse team environment
Bachelor's degree in human resources, Computer Science, Information Technology, or a related field

Nice to have:

ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist)
Technical background
Strong attention to detail

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 13, 2025

Expiration:
September 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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ServiceNow Techno-Functional Analyst