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ServiceNow Technical Consultant

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Sopra Steria

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Location:
Canada , Montréal

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a ServiceNow Technical Consultant, you will play a key role in delivering innovative solutions on the ServiceNow platform for our clients. You will work closely with stakeholders to understand requirements, design and implement solutions, and ensure successful delivery and adoption.

Job Responsibility:

  • Analyze and understand customer requirements
  • translate them into technical solutions on the ServiceNow platform
  • Develop and configure ServiceNow modules, with a focus on ITSM and CMDB implementations
  • Manage instance upgrades and patches for multiple customers
  • Integrate ServiceNow with external systems using REST/SOAP APIs and Integration Hub
  • Write and maintain scripts using JavaScript and ServiceNow scripting
  • Work with relational databases and ServiceNow APIs (client and server-side)
  • Collaborate with clients and stakeholders, providing excellent communication and customer service
  • Participate in Agile teams and contribute to iterative solution delivery

Requirements:

  • 6–8 years of experience in ServiceNow development, including medium to complex projects
  • Proven experience with ITSM modules and CMDB implementation
  • Strong scripting skills in JavaScript and ServiceNow scripting
  • Experience with REST/SOAP integrations and Integration Hub
  • Solid understanding of relational databases
  • Excellent communication skills
  • ability to interact with clients and stakeholders
  • Experience working in Agile teams
  • Fluent in French
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist – ITSM

Nice to have:

  • ITIL V3 Foundation or ITIL 4 Foundation
  • ServiceNow Certified Implementation Specialist – Discovery/PPM
  • Micro-Certifications: Automated Test Framework, Flow Designer, Integration Hub, Virtual Agent
  • Work on MSP-based ServiceNow instances
  • Exposure to ITAM and SPM product portfolios
What we offer:
  • Competitive salary and annual performance bonus
  • Comprehensive benefits package: life insurance, long-term disability, health care, dental, vision, and a health spending account (Sopra Steria covers 100% of premiums)
  • Paid time off: sick leave, personal days, and 3 weeks of vacation
  • Monthly transportation allowance
  • Excellent training, development, and career advancement opportunities
  • Provided equipment to ensure optimal productivity

Additional Information:

Job Posted:
November 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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