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ServiceNow Technical Consultant / Developer

Portugal, Lisbon · Job Posted November 23, 2025
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Job Description

Join our ServiceNow Solutions Division and play a key role in delivering cutting-edge ServiceNow implementations that optimize our clients' IT operations. If you're passionate about technology, problem-solving, and creating impactful solutions, this is your opportunity to make a difference.

Job Responsibility

  • Work on ServiceNow platform implementation projects and missions to enhance clients' production activities
  • Contribute across multiple areas including: ITSM, ITOM, CMDB/CSDM, Discovery & Service Mapping, Event Management, Cloud Automation & Orchestration
  • Stay ahead of the curve by monitoring new ServiceNow features and trends
  • Participate in requirements gathering workshops, and produce project documentation (architecture, technical specs, agile user stories)
  • Implement, configure, and optimize ServiceNow modules, including workflow automation
  • Support user acceptance testing, deployment, and knowledge transfer to clients
  • Recommend technical solutions aligned with client needs and environments
  • Ensure compliance with quality and security standards and maintain best practices
  • Communicate and coordinate effectively with all stakeholders

Requirements

  • Bachelor's degree (or equivalent) in IT or related field
  • 2+ years of experience in IT or customer-facing roles and at least 1 with ServiceNow
  • Solid understanding of ITIL/ITSM best practices or experience in business process analysis and design
  • Basic programming knowledge (JavaScript or other)
  • Strong communication, negotiation, organizational, and problem-solving skills
  • Mandatory: at least one ServiceNow Certification
  • Fluent in English and capable of engaging colleagues and clients alike

Nice to have

  • ITIL Certification
  • Project Management Certification

What we offer

  • Work on high-impact projects with leading technologies
  • Collaborate with expert teams in a dynamic, innovative environment
  • Continuous learning and career growth opportunities

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