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Wissen Logo Wissen · IT - Software Development

ServiceNow Technical Consultant – Legal Service Delivery (LSD)

India, Bangalore South · Job Posted February 01, 2026
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Job Description

Wissen is seeking a strong ServiceNow Technical Consultant with hands‑on experience in Legal Service Delivery (LSD). The ideal candidate will bring deep technical expertise, strong platform knowledge, and the ability to translate legal and business requirements into scalable ServiceNow solutions. You will play a key role in driving digital transformation for legal operations across global clients.

Job Responsibility

  • Lead end‑to‑end implementation of ServiceNow LSD, including legal intake, matter management, request workflows, and related service processes
  • Work closely with legal, compliance, risk, and business stakeholders to gather requirements and design effective, secure solutions
  • Develop high‑quality configurations, scripts, flows, and integrations following ServiceNow best practices
  • Provide technical leadership across development teams and ensure platform architecture compliance
  • Integrate ServiceNow with legal ops tools, document repositories (e.g., iManage, SharePoint), and enterprise systems
  • Drive automation, workflow optimization, and continuous improvement initiatives
  • Stay updated with the ServiceNow roadmap, especially enhancements within the LSD product suite
  • Contribute to Solution Design Documents (SDDs), technical designs, and project documentation

Requirements

  • Proven, hands‑on experience implementing ServiceNow Legal Service Delivery (LSD)
  • Deep understanding of legal intake processes, matter lifecycle, and legal service workflows
  • Strong proficiency with JavaScript, Glide API, Flow Designer, and platform scripting
  • Experience working with Integration Hub and REST/SOAP integrations
  • Solid knowledge of ServiceNow architecture, ACL/security, and enterprise design principles
  • Experience collaborating with Legal Ops, Compliance, or related functions
  • Understanding of ITIL concepts and ability to apply them in non‑IT domains
  • Exposure to Agile/Scrum methodologies
  • Relevant ServiceNow certifications preferred (CSA, CIS – LSD, CIS Workflow/Integration Hub, etc.)
  • Bachelor's degree in computer science, IT, or related field

Nice to have

  • Experience with Document Management Systems (DMS)
  • Knowledge of ServiceNow Scoped Apps
  • Experience with global enterprise implementations
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