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Global Technology Solutions Ltd. Logo Global Technology Solutions Ltd. · IT - Software Development

ServiceNow Technical Architect

United Kingdom 80000.00 - 100000.00 GBP / Year · Job Posted May 04, 2026
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Job Description

We are seeking an experienced ServiceNow Technical Architect to join a high-performing delivery team, leading the design and delivery of complex ServiceNow solutions across enterprise and public sector environments. This is a remote role with UK-based travel to client sites as required. This is a senior, client-facing position suited to a technical leader who combines deep platform expertise with strong stakeholder engagement skills. You will define architectural direction, guide delivery teams, and play a critical role in shaping large-scale ServiceNow programmes.

Job Responsibility

  • Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB
  • Define architecture standards, integration patterns, and platform strategy across engagements
  • Produce high-quality solution architecture and design documentation
  • Ensure all solutions align with best practices, are scalable, and remain upgrade-safe
  • Act as the senior technical escalation point across the full delivery lifecycle
  • Conduct design and code reviews, ensuring quality and consistency
  • Identify and mitigate technical risks across programmes
  • Oversee platform health including performance, instance strategy, and upgrade planning
  • Build trusted relationships with senior client stakeholders
  • Lead solution workshops, scoping sessions, and architectural discussions
  • Translate complex requirements into clear, deliverable technical solutions
  • Support pre-sales activities including proposals and demonstrations
  • Mentor and develop consultants across the technical team
  • Contribute to best practices, reusable assets, and internal capability development
  • Stay current with ServiceNow platform innovations, including AI capabilities
  • Help shape the ongoing growth and maturity of the technical practice

Requirements

  • Proven experience as a ServiceNow Technical Architect or senior technical lead
  • Deep expertise across ITSM, ITOM, and CMDB / CSDM
  • Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security
  • Hands-on development capability across Flows, Business Rules, Script Includes, UI Policies, and custom applications
  • Experience delivering complex, enterprise-scale solutions end-to-end
  • Strong leadership and stakeholder management skills
  • Excellent communication skills, able to engage both technical and non-technical audiences
  • Must hold active DV security clearance
  • ServiceNow certifications such as CSA and CIS-ITSM (CTA desirable)

Nice to have

  • ServiceNow Certified Technical Architect (CTA) or working towards
  • Experience with AI/ML capabilities within the ServiceNow platform
  • Background in public sector, defence, or highly regulated environments
  • Additional ServiceNow certifications across ITOM or other modules
  • Knowledge of ITIL frameworks

What we offer

  • Private medical insurance
  • Death in service cover
  • Ongoing training and certification support
  • 10% annual bonus
  • Share scheme
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