Job Description:
Role: ServiceNow Technical Architect Loc: Chicago, IL____onsite Fulltime or permanent Required Skill & Qualifications: · Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance. · Maintains the stability and usability of the platform across production and non-production environments · Performs application maintenance to include performance monitoring and error identification and remediation · Provide ServiceNow Platform and product technical subject matter expert (SME) assistance. · Leads upgrade planning and execution · Manage instance security: user/group access, administration, access control lists. etc. · Provides configuration assistance to developers · Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs. · Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes. · Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces. · Manage system documentation, runbooks and knowledge articles. · ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM Roles & Responsibilities · Design end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM) · Define technical architecture, data models, integration patterns, and customization strategy · Ensure compliance with ServiceNow best practices and out-of-the-box-first principles · Establish development standards, coding guidelines, and architectural guardrails · Review and approval: · Custom apps · Script includes · Integrations · Complex workflows & automation · Ensure upgrade-safe, maintainable solutions · Architect and guide integrations using: · REST/SOAP APIs · MID Server · Spokes & Integration Hub · Event-driven / async patterns · Ensure data consistency, security, and performance · Security & Compliance · Leadership & Mentorin
