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We are looking for a highly experienced ServiceNow Technical Architect to join our organization as a full-time employee and take ownership of the enterprise ServiceNow platform. This role is responsible for defining long-term architecture, ensuring platform stability and scalability, and leading multi-module implementations across ITSM, ITOM, CSM, and HRSD. The ideal candidate is a hands-on architect who can balance strategic thinking with deep technical execution and mentorship.
Job Responsibility:
Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules
Lead technical governance, ensuring adherence to best practices, platform security, and performance standards
Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows
Guide and mentor development teams on customizations, integrations, and platform upgrades
Establish and enforce coding, configuration, and design standards within ServiceNow
Conduct design reviews and ensure technical alignment across all implementations
Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences
Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery
Requirements:
Strong communication and stakeholder engagement skills -ability to present complex solutions clearly to executives and technical teams