CrawlJobs Logo

ServiceNow Technical Architect

realign-llc.com Logo

Realign

Location Icon

Location:
United States , Chicago

Category Icon

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

185000.00 USD / Year

Job Description:

We are looking for a highly experienced ServiceNow Technical Architect to join our organization as a full-time employee and take ownership of the enterprise ServiceNow platform. This role is responsible for defining long-term architecture, ensuring platform stability and scalability, and leading multi-module implementations across ITSM, ITOM, CSM, and HRSD. The ideal candidate is a hands-on architect who can balance strategic thinking with deep technical execution and mentorship.

Job Responsibility:

  • Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules
  • Lead technical governance, ensuring adherence to best practices, platform security, and performance standards
  • Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows
  • Guide and mentor development teams on customizations, integrations, and platform upgrades
  • Establish and enforce coding, configuration, and design standards within ServiceNow
  • Conduct design reviews and ensure technical alignment across all implementations
  • Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences
  • Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery

Requirements:

  • Strong communication and stakeholder engagement skills -ability to present complex solutions clearly to executives and technical teams
  • Proven hands-on experience with: ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management
  • ITOM – Discovery, Event Management, Service Mapping, CMDB integrations
  • HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events
  • GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules
  • Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, Integration Hub, and API integrations
  • Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design
  • Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for ServiceNow Technical Architect

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...
Location
Location
Belgium , Flanders/Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or master’s degree in Computer Science, Information Technology or a related field
  • 8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
  • 5+ years of experience in senior consultancy and architecture roles
  • ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
  • Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
  • Experience with ServiceNow Workflows, Automations and Integrations
  • Ability to translate complex business requirements into functional/technical ServiceNow solutions
  • Solid knowledge of ITIL processes and best practices
  • Experience leading and collaborating with teams across local, nearshore and offshore locations
  • A clear passion for ITSM tools such as ServiceNow
Job Responsibility
Job Responsibility
  • Grow a team of specialised ServiceNow consultants within the Benelux market
  • Be active in the ServiceNow community and share your passion with other business lines and customers
  • Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
  • Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
  • Design, integrate and architect ServiceNow solutions/modules to meet business requirements
  • Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
  • Manage functional and technical documentation for ServiceNow configuration and customizations
  • Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
  • Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
  • Actively contribute to leading practices and share expertise related to the ServiceNow platform
What we offer
What we offer
  • A company car or mobility budget
  • Laptop, phone & phone subscription
  • A competitive salary and indefinite contract
  • Insurance coverage, meal vouchers, eco-cheques, and more
  • Continuous learning opportunities through the Sopra Steria Academy to support your career development
  • Fulltime
Read More
Arrow Right

Servicenow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team. The ro...
Location
Location
United Arab Emirates
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in computer science, Information Systems or related discipline
  • 5+ years’ IT experience working in related workflow tools
  • Knowledgeable of ITSM, workflow development practices and techniques
  • Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
  • 5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
  • Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
  • Experience with scrum and other agile based methodology of software development
  • Clear and concise written and verbal communication skills
  • Analytical, multi-tasking and problem-solving skills
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Job Responsibility
Job Responsibility
  • Create and maintain a detailed view of the existing architecture
  • Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Expert in integrations with 3rd party applications
  • Recommend emerging technology & process enhancements
  • Analyze the impact of new requirements
  • Resolve technical escalations, including responding to defects
  • Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
  • Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
  • Partner to identify and resolve technical issues
  • Consult with Product Owner on Strategy, Design and Engineering of Platform
What we offer
What we offer
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunity to grow professional careers
  • Fulltime
Read More
Arrow Right

Servicenow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team. Our go...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in computer science, Information Systems or related discipline
  • 5+ years’ IT experience working in related workflow tools
  • Knowledgeable of ITSM, workflow development practices and techniques
  • Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
  • 5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
  • Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
  • Experience with scrum and other agile based methodology of software development
  • Clear and concise written and verbal communication skills
  • Analytical, multi-tasking and problem-solving skills
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Job Responsibility
Job Responsibility
  • Create and maintain a detailed view of the existing architecture
  • Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Expert in integrations with 3rd party applications
  • Recommend emerging technology & process enhancements
  • Analyze the impact of new requirements
  • Resolve technical escalations, including responding to defects
  • Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
  • Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
  • Partner to identify and resolve technical issues
  • Consult with Product Owner on Strategy, Design and Engineering of Platform
What we offer
What we offer
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunity to grow professional careers
  • Fulltime
Read More
Arrow Right

Senior ServiceNow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team to help...
Location
Location
United States , Alpharetta
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in computer science, Information Systems or related discipline
  • 5+ years’ IT experience working in related workflow tools
  • Knowledgeable of ITSM, workflow development practices and techniques
  • Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
  • 5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
  • Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
  • Experience with scrum and other agile based methodology of software development
  • Clear and concise written and verbal communication skills
  • Analytical, multi-tasking and problem-solving skills
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Job Responsibility
Job Responsibility
  • Create and maintain a detailed view of the existing architecture
  • Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Expert in integrations with 3rd party applications
  • Recommend emerging technology & process enhancements
  • Analyze the impact of new requirements
  • Resolve technical escalations, including responding to defects
  • Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
  • Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
  • Partner to identify and resolve technical issues
  • Consult with Product Owner on Strategy, Design and Engineering of Platform
What we offer
What we offer
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunity to grow professional careers
  • Fulltime
Read More
Arrow Right

ServiceNow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team. Our go...
Location
Location
Saudi Arabia
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s in computer science, Information Systems or related discipline
  • 5+ years’ IT experience working in related workflow tools
  • Knowledgeable of ITSM, workflow development practices and techniques
  • Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
  • 5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
  • Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
  • Experience with scrum and other agile based methodology of software development
  • Clear and concise written and verbal communication skills
  • Analytical, multi-tasking and problem-solving skills
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
Job Responsibility
Job Responsibility
  • Create and maintain a detailed view of the existing architecture
  • Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Expert in integrations with 3rd party applications
  • Recommend emerging technology & process enhancements
  • Analyze the impact of new requirements
  • Resolve technical escalations, including responding to defects
  • Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
  • Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
  • Partner to identify and resolve technical issues
  • Consult with Product Owner on Strategy, Design and Engineering of Platform
What we offer
What we offer
  • competitive compensation
  • generous benefits
  • professional atmosphere
  • collaborative and inclusive work environment
  • opportunity to grow professional careers
  • Fulltime
Read More
Arrow Right

Technical Architect – ITSM Platforms and Emerging Technologies

The role involves developing and maintaining strategic technical roadmaps, leadi...
Location
Location
United States , Bethesda
Salary
Salary:
125600.00 - 208200.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Information Systems or related field or equivalent experience, education, and certification
  • 8+ years of IT service operations experience with a minimum of 3+ years as a Solution Architect, Lead Developer or Lead Engineer
  • 5+ years of relevant experience with implementing ITSM Platform solutions
  • Applied experience designing and deploy virtual agents (chatbots)
Job Responsibility
Job Responsibility
  • Build strategic roadmap to mature and increase the adoption of ServiceNow platform
  • Understand as-is state of ServiceNow modules and the challenges
  • Cross-functional collaboration and integration support with SNOW platform including ITSM, ITOM, ITAM, APM etc.
  • Provide SME-level guidance on implementation considerations at both the ServiceNow platform and solution levels for enterprise-wide or large-scale information systems
  • Provide technical evaluation of demands against ServiceNow platform architecture, capabilities and best practices
  • Identify opportunities to improve and streamline the overall platform and its performance
  • Design and document technical specifications, configurations and customizations for out of the box, new solutions and systems integrations
  • Develop coding and configuration standards as well as best practices for maintaining the ServiceNow architecture model
  • Create and document technical governance processes
  • Provide technical guidance and recommendations to developers on platform-wide development solutions
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Servicenow Technical Expert

Inetum is looking for a Servicenow Technical Expert with experience in SPM to jo...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years Hands-on ServiceNow SPM experience. EAP is a plus
  • Excellent knowledge of Demand, Project/Portfolio management, Resource management definition and setup with practical experiences
  • Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
  • Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
  • Excellent knowledge of Workspaces, UI Builder, Flow Designer
  • Additional experience in EAP is a plus
  • Knowledge of Project Management processes and SaFe metholodogy
  • Good understanding of release management and code versioning best practices
  • Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
  • Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations
Job Responsibility
Job Responsibility
  • Translating business requirements into ServiceNow features focusing on minimizing the level of customizations
  • Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development
  • Delivering ServiceNow SPM implementations including one or several of the following: Demand Management, Project and Portfolio Management, Resource management, Integrations with EAP and/or JIRA for delivery
  • Reviewing and optimizing implementations done by other developers ensuring better low customization adherence, optimal performance, scalability and security
  • Developing enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them
What we offer
What we offer
  • Contratación indefinida
  • Salario Competitivo
  • Retribución flexible y club de beneficios de empresa
  • 22 días de vacaciones + 2 de asuntos propios
  • Flexibilidad horaria
  • Sistema de teletrabajo flexible
  • Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti
  • Acceso a ventajas del grupo de empresa
  • Fulltime
Read More
Arrow Right

ServiceNow Solutions Architect

As part of the ASC team, you will play an important role in transforming ideas i...
Location
Location
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of ServiceNow developer/solution architect experience
  • Intermediate or advanced knowledge of ITIL and Agile framework
  • JavaScript, HTML/HTML5 a plus
  • Understands and can apply object-oriented software principles
  • Ability to work efficiently and productively independently and as part of a team
  • Willing to travel 10% of the time
  • Good experience of Service Portal and widget creation
  • 6+ years of experience with ServiceNow required
  • 6+ years of experience in the IT Industry required
  • Experience of custom applications development
Job Responsibility
Job Responsibility
  • Assist with design, support, & implementation of ServiceNow Professional and future functionality of ServiceNow as needed
  • Work with Service Managers and/or project teams on planning and testing of new functionality or improvement of existing modules
  • Assist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instances
  • Designs and develops solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and API’s
  • Perform audits to ensure compliance requirements are met & remediation actions are taken as needed
  • Work with ServiceNow vendors on projects and ongoing support
What we offer
What we offer
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunities for professional and personal growth
  • Fulltime
Read More
Arrow Right