ServiceNow Technical Analyst Job at Tucker Parker Smith Group (San Rafael)

New

FLEX Technology Analyst, ServiceNow Developer

The Technology Analyst, ServiceNow Developer plays a key role in advancing Marri...

Location

United States , Bethesda

Salary:

41.97 - 63.46 USD / Hour

Marriott Bonvoy

Expiration Date

June 26, 2026

Requirements

Bachelor’s degree in Information Technology, Computer Science or a related field
ServiceNow Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent
5+ yrs of hands-on experience with ServiceNow ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)

Job Responsibility

Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goals
Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations
Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practices
Develop with workflow studio, flow designer, business rules and service catalog development
Encourage innovation within the ServiceNow team
Support the exploration of new technologies, methodologies and processes
Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience
Address any issues and perform necessary adjustments
Develop and document data migration and integration strategies as required to support ITSM processes
Ensure data accuracy, consistency, and lineage across key datasets

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

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Salesforce Technical Analyst

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of one year of experience in Salesforce administration or technical support
Proven ability to meet service level agreements and manage support processes using tools like ServiceNow
Strong critical thinking and problem-solving skills in a technical environment
Excellent collaboration and communication skills, with a team-oriented mindset
Demonstrated ability to identify and implement continuous improvement initiatives
Preferred certifications include Salesforce Admin and Salesforce Service Cloud
Solid time management skills with a focus on efficiency and productivity
Curiosity and adaptability to learn new tools, technologies, and processes

Job Responsibility

Provide technical support and troubleshooting for Salesforce applications, ensuring timely resolution of issues and adherence to service level agreements
Utilize ServiceNow and other tools to manage and track support requests effectively
Collaborate with team members to share knowledge, solve problems collectively, and foster a supportive working environment
Identify opportunities for process improvements and implement solutions to reduce recurring issues
Apply critical thinking to analyze and resolve technical challenges related to Salesforce, ensuring optimal system performance
Assist in the administration of Salesforce, including configuration, maintenance, and user support
Contribute to training initiatives, helping team members and end-users understand and utilize Salesforce functionalities
Stay updated with Salesforce developments and certifications, such as Salesforce Admin and Service Cloud, to continually enhance expertise
Prioritize tasks effectively, managing time efficiently to meet deadlines and deliver results

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Business Analyst - ServiceNow

The Business Analyst - ServiceNow is a seasoned subject matter expert, responsib...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Extensive experience as a Business Analyst within a technology services environment, preferably in a ServiceNow-focused role
Experience as a ServiceNow system administrator or developer is advantageous
Strong exposure to operational aspects of a services organization, ideally within a systems integrator or managed services context
Significant experience in requirements gathering, user story definition, process mapping, and implementing new services and systems on the ServiceNow platform
Deep understanding of business processes and enterprise service management, with the ability to translate them into effective ServiceNow solutions
Strong team player with excellent client-service orientation, supported by solid organizational and administrative skills
Expertise in ServiceNow modules, workflows, data structures, and configuration, as well as an understanding of how the platform enables business transformation
High attention to detail, even under pressure, and ability to maintain quality across multiple concurrent tasks
Excellent verbal and written communication skills, including the ability to articulate technical concepts to non-technical stakeholders
Strong process-mapping skills, including the use of ServiceNow Flow Designer, BPMN, or similar tools

Job Responsibility

Acts as a strategic bridge between business challenges and technology solutions, with a strong focus on leveraging the ServiceNow platform to deliver measurable business value
Analyzes, translates, and resolves complex business and process problems through ServiceNow capabilities and other enterprise technologies
Works closely with internal clients to apply industry best-practice methodologies to gather business requirements and design optimized ServiceNow solutions addressing process, information, and system needs
Delivers ServiceNow-related projects in alignment with sponsor objectives, enterprise architecture, and platform governance standards
Proactively develops and enhances services and workflows on the ServiceNow platform, supporting the full lifecycle from service definition through build, testing, deployment, and continuous improvement
Identifies and documents operational gaps within ServiceNow processes and modules, including producing user guides, templates, test cases, and training materials
Supports ongoing ServiceNow service operations, assisting with issue resolution, defect analysis, and improvement initiatives
Adheres to defined SDLC, Agile, and ServiceNow development and support processes, ensuring compliance with governance and platform best practices
Communicates risks, blockers, and delivery challenges proactively, escalating where necessary to ensure timely closure of issues
Takes ownership for delivering work packages or project components independently and with minimal supervision

Fulltime

Salesforce Technical Analyst

We are looking for a dedicated Salesforce Technical Analyst to join our team. In...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of two years of experience in Salesforce administration or application support
Familiarity with ServiceNow or similar support tools
Strong problem-solving and critical thinking skills
Salesforce Admin certification is preferred
Salesforce Service Cloud certification is an advantage
Excellent communication and collaboration skills
Ability to manage time effectively and prioritize tasks
Proactive mindset with a focus on continuous improvement

Job Responsibility

Provide application support for Salesforce, ensuring timely resolution of issues and adherence to service level agreements
Utilize ServiceNow and other tools to manage support requests efficiently and accurately
Collaborate with team members to share knowledge, foster learning, and achieve collective goals
Identify opportunities for process improvement, offering solutions to reduce recurring service tickets and enhance system performance
Apply critical thinking and technical expertise to troubleshoot and resolve Salesforce-related challenges
Maintain and improve Salesforce Service Cloud functionalities to meet business needs
Conduct regular system audits and provide recommendations for optimization
Support the onboarding and training of team members to ensure consistent application usage
Manage time effectively to prioritize tasks and deliver results in a fast-paced environment
Assist in the implementation of best practices to enhance the user experience and operational efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

Partner Security And Enablement (PSE) Technical Analyst

As Partner Security and Enablement (PSE) Technical Analyst, you play a vital par...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Minimum five years’ experience in IT security or managed file transfer administration
Extensive knowledge of secure protocols, networking, storage, and cloud/application architecture
Proven expertise in identity management, regulatory standards, and SOPs
Excellent communication, writing, problem-solving, and customer service skills
Ability to adapt and thrive in a fast-paced, international setting
Familiarity with life science/biotech industries, regulated environments and compliance frameworks
Good understanding of AI concepts, tools and automation
Strong grasp of network/cloud infrastructure and identity/access management
Good all-round skills in virtual solutions (Cloud PC, AWS Workspaces, Citrix) and isolation browsers (Island)
Expert knowledge of SFTP/HTTPS/AS2/etc. protocols, Cloud Storage, Microsoft 365, Active Directory, LDAP, Okta, Entra, Azure, Google Cloud, AWS, etc.

Job Responsibility

Maintain progress on assigned consultations, key initiatives and drive project milestones to completion
Act as a liaison between cross-functional business and DTI departments
Independently identify, document and escalate complex, break-fix issues and track to resolution
Develop and maintain detailed documentation for Functional Digital Profiles and solutions
Continuously enhance solutions security and conduct preparedness workshops
Log tickets for required changes and track progress through ServiceNow as also DevOPs and System Development Lifecycle processes
Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate repositories and informing corporate stakeholders
Implement solutions for external clients based on functional specification and capabilities
Identify and report tech security gaps in solutions, applications, tools, etc.
Interact with CDT departments, applicable other DTI/AI, Privacy and Legal teams to ensure solutions are scalable, secure, and optimised to protect client information down to regional/country level

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

Fulltime

New

Servicenow Business Analyst

ServiceNow is a strategic SaaS platform for HSBC with major implementations live...

Location

Poland

Salary:

14309.00 - 18000.00 PLN / Month

HSBC

Expiration Date

July 11, 2026

Requirements

Expert in ServiceNow implementations
Preferably within a banking environment
Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations
Excellent communication and written skills and experience in working a wide range of stakeholders
Familiarity with Agile methodologies and JIRA
Ability to manage multiple workstreams to tight deadlines

Job Responsibility

Partner with global process owners and stakeholders to capture, document, and validate business requirements
Translate requirements into Agile user stories and technical specifications, maintaining the development backlog
Perform gap analysis to define current vs future state and shape the target solution
Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX
Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning
Collaborate with developers and architects to ensure accurate implementation and timely defect resolution
Support UAT, including test coordination, defect triage, and closure to completion
Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

Technical Support Analyst

The Technical Support Analyst II is a customer-focused role responsible for deli...

Location

United States , Moon Township

Salary:

Not provided

Tier4 Group

Expiration Date

Until further notice

Requirements

Junior-level technical support experience
ServiceNow experience is a plus but not required (training provided)
Basic understanding of ticketing systems and service level concepts
Strong written and verbal communication skills
Comfortable working with both technical and non-technical users
Ability to manage multiple tasks and prioritize effectively

Job Responsibility

Manage, track, and resolve support tickets using ServiceNow
Proactively pull tickets from the queue, contact users, and drive issues to resolution
Communicate with end users to understand issues and provide timely updates
Collaborate with internal IT teams when issues require escalation or cross-team support
Resolve an average of 15–25 tickets per week
Work within established service level expectations (formal SLAs not strictly defined)

Fulltime

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ServiceNow Technical Analyst

Job Description

Job Responsibility

Requirements

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