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ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.
Job Responsibility:
Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications
Translate complex business requirements into scalable, maintainable custom solutions
Ensure reusability, modularity, and adherence to ServiceNow development standards
Experience with Service Now application development for Mobile
Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules
Review and approve technical designs and implementation plans
Drive end-to-end delivery of ServiceNow solutions, including integrations and automation
Mentor and guide ServiceNow developers and administrators
Coordinate development efforts and ensure timely delivery
Promote agile methodologies and continuous improvement practices
Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools
Build strong relationships with business units and IT teams
Communicate technical concepts clearly to non-technical stakeholders
Provide technical leadership during critical incidents and platform escalations.
Requirements:
Proven experience in ServiceNow development
familiarity with modules such as ITSM, CSM, and HRSD is highly preferred.
Nice to have:
Demonstrated track record in project leadership or management
Strong client-facing and negotiation skills
Bilingual fluency in Japanese and English (Business level or above).