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Servicenow Tech Lead - Insurance

https://www.randstad.com Logo

Randstad

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Location:
Japan , 東京23区

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Contract Type:
Not provided

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Salary:

8000000.00 - 12000000.00 JPY / Year

Job Description:

ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.

Job Responsibility:

  • Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications
  • Translate complex business requirements into scalable, maintainable custom solutions
  • Ensure reusability, modularity, and adherence to ServiceNow development standards
  • Experience with Service Now application development for Mobile
  • Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules
  • Review and approve technical designs and implementation plans
  • Drive end-to-end delivery of ServiceNow solutions, including integrations and automation
  • Mentor and guide ServiceNow developers and administrators
  • Coordinate development efforts and ensure timely delivery
  • Promote agile methodologies and continuous improvement practices
  • Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools
  • Build strong relationships with business units and IT teams
  • Communicate technical concepts clearly to non-technical stakeholders
  • Provide technical leadership during critical incidents and platform escalations.

Requirements:

  • Proven experience in ServiceNow development
  • familiarity with modules such as ITSM, CSM, and HRSD is highly preferred.

Nice to have:

  • Demonstrated track record in project leadership or management
  • Strong client-facing and negotiation skills
  • Bilingual fluency in Japanese and English (Business level or above).
What we offer:
  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 労災保険
  • 休憩室
  • 土曜日 日曜日 祝日
  • 賞与 YES, once a year. (Performance-based)

Additional Information:

Job Posted:
April 29, 2026

Expiration:
April 09, 2027

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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