Servicenow Team Lead, Sopra Steria

Sopra Steria

Location:
Belgium, Brussels

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. This role involves leadership, ServiceNow expertise, and collaboration within the Benelux market to drive digital transformation and ITSM initiatives.

Job Responsibility:

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

Requirements:

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow
A commercial mindset to support bids and business opportunities
Strong communication, explanation, and presentation skills
Excellent problem solving and analytical skills
Fluent in English and Dutch/French

What we offer:

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Servicenow Team Lead