ServiceNow System Administrator Job at Inetum (Lisbon)

ServiceNow - CMDB System Administrator

Inetum is a European leader in digital services. Inetum’s team of 28,000 consult...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or equivalent
Experience of minimum 5 years on a similar role
Proven experience with ServiceNow (configuration, administration, development, management and deployment)
Strong knowledge on CMDB modules - CMDB configuration, administration and usage
Experience in ServiceNow ITSM and workflows
Experience with Javascript, HTML, XML and Web services REST, API, SOAP
Knowledge in Infrastructure and ITOM
ServiceNow CSA Certification and ServiceNow CMDB Fundamentals
Knowledge of ITIL best practices
Good level of English

Job Responsibility

Manage CMDB health
Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc
Prepare the CMDB to be able to implement effectively ITSM in ServiceNow
Improve business processes and manage continuous improvements projects
Propose automation whenever possible
Manage Technical documentation
Coordinate upgrades and changes to ServiceNow instance
Manage permissions and accesses (roles, users and groups)
Maintain instance performance by regular checkups
Troubleshoot day-to-day operations and system issues

Fulltime

System Administrator

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Understanding of hosted application environments: Managed Services (MS)
Managed Services Lite (MSL)
Co-location (Colo)
Cloud services
Secondary Data Center (SDC)
Knowledge of server, storage, and licensing sizing
Familiarity with IT infrastructure concepts
Proficiency in ServiceNow or similar ITSM tools
Experience drafting solution proposals including hardware/software/service configurations and cost models
Strong skills in authoring technical and business documentation

Job Responsibility

Management of agency documents used in support of EDC hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC)
Provides customer support for the creation, verification, and ongoing updates of all EDC hosted application documents
Creates and maintains technical contact resource lists
Acts as a Service Coordinator/Liaison between the OA,ETSO and all other commonwealth entities
Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities
Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with EDC services
Verifies technical requirements adhere to best IT practices and are consistence with EDC standards and security policies
Confirms requirements follow EDC standards for efficient use of resources
Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided to EDC
Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details

Servicenow Administrator

Location: Hybrid-Remote. The role will require travel, as needed to project loca...

Location

United States , Alexandria

Salary:

Not provided

Sparibis

Expiration Date

Until further notice

Requirements

Must be able to obtain and maintain a Public Trust security clearance
5+ years of professional experience in ServiceNow administration
Bachelor’s degree in information technology or related field or equivalent professional experience
Will require travel, as needed to project locations
Has demonstrated hands on experience with ServiceNow administration
Experience integrating ServiceNow into other systems and tools
Experience designing and implementing automated workflows
Familiarity with relevant ServiceNow scripting/programming languages, including but not limited to Java Script
ServiceNow Certified Implementation Specialist – ITSM or ServiceNow Certified Application Developer certification preferred
Excellent written and verbal communication skills

Job Responsibility

Planning, executing, monitoring, controlling, and closing all technical tasks related to administration, configuration, and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services
Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed
Creating and maintaining service catalog items and workflows
Designing and implementing automated workflows to streamline processes
Integrating ServiceNow with other systems and tools
Creating and maintaining reports and dashboards for various stakeholders
Providing training and support to end-users and other administrators
Identifying opportunities for process improvements and implementing best practices
Creating and maintaining system design and operations documentation
Advising on the impact of any proposed changes to the ServiceNow environment

Servicenow administrator

The ServiceNow Administrator is responsible for the set of tasks and techniques ...

Location

United States , Philadelphia

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

ServiceNow Certified System Administrator (CSA) is required
Experience with Automated Test Framework (ATF)
Exposure to ServiceNow App Engine and Flow Designer
Understanding of CMDB and Discovery
Knowledge of Employee Service Portal and custom widget development
4-year college degree or equivalent technical study - Preferred - 4 Years
Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay)
Familiarity with Agile/Scrum methodologies
ITIL V4 Foundation Certification - Preferred

Job Responsibility

Defines and documents customer business functions and processes
Consults with Process Owners and Managers to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
Administers the ITSM Platform to ensure the system design meets the needs of the Commonwealth
Participates in system integration testing, user acceptance testing, and testing of new system functionality
Provides technical assistance in training, mentoring, and coaching professional and technical staff
Escalates issues to management as appropriate
Configure and maintain ITOM, HAM, and SAM modules in ServiceNow
Perform system administration tasks, including user management, access control, and workflow automation
Support instance upgrades, patching, and system performance tuning
Troubleshoot and resolve technical issues and system errors

System Admin

Description of Duties: • Able to coordinate, communicate, document, track progre...

Location

United States , Harrisburg

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Able to coordinate, communicate, document, track progress and status on initiatives
Familiarization with project management concepts
Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software
Administer network security. Add/change/delete user accounts, passwords, and account lockouts
Work with other BIT staff to increase familiarity with their functions
Coordinates IT asset replacements, upgrades, and enhancements schedules
Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes
Responds to Service Desk tickets requiring Level 2 asset management attention
Processes ServiceNow updates and reconciliations identified through physical inventory reports
Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software and peripherals

Fulltime

Servicenow developer

Job Requisition for ServiceNow Developer. Position Description the ServiceNow De...

Location

United States , Montgomery

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies)
Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring
Ability to troubleshoot, analyze, and resolve ServiceNow platform issues
Strong understanding of ITIL practices
Excellent communication and collaboration skills
ITIL 4 Foundation or Higher
3–5+ years of ServiceNow development experience in ITSM environments
Hands-on experience implementing workflows and integrations in ServiceNow
Experience participating in testing, code reviews, and deployment activities
Certified ServiceNow System Administrator

Job Responsibility

Support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes
Building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules
Collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery

Fulltime

ServiceNow Developer IV

As a Senior ServiceNow Developer at Rackspace Technology, you will play a pivota...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred
Configuration Management Experience (CMDB data model and relationships)
7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM
ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub)
Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting)
Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules
Strong knowledge of the ServiceNow platform, its architecture, and modules
Proficiency in JavaScript, HTML, CSS, and other web technologies
Experience with ITSM, ITIL, and knowledge of IT service management processes
Ability to work independently, as well as collaboratively in a team environment

Job Responsibility

Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace's cloud solutions
Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer's cloud infrastructure
Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments
Write and maintain server-side and client-side scripts to enhance and customize ServiceNow functionality in alignment with the technological ecosystem
Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace's clients for a positive end-user experience
Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace's cloud services
Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions
Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace's documentation standards
Stay updated with ServiceNow releases and apply platform upgrades and enhancements
Adhere to ServiceNow best practices, governance, and security standards

Fulltime

Associate System Engineer

We are seeking a motivated and detail-oriented Associate System Engineer with 1–...

Location

India

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

1–2 years of experience in Windows Server Administration
Hands-on experience with Microsoft Azure (VMs, storage, networking, etc.)
Strong analytical and problem-solving abilities
Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira)
Excellent communication and interpersonal skills
Willingness to work in a 24/7 rotational shift environment

Job Responsibility

Provide system administration and support for Windows-based environments
Monitor, maintain, and troubleshoot infrastructure and cloud services (Azure)
Perform routine system checks, updates, and patch management
Respond to incidents, service requests, and escalations in a timely manner
Collaborate with cross-functional teams to resolve technical issues
Document procedures, configurations, and resolutions for knowledge sharing
Participate in on-call rotations and shift-based support schedules

Fulltime

ServiceNow System Administrator

Inetum

Location:
Portugal , Lisbon

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 29, 2025

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