ServiceNow Support Expert Job at IVY Partners (Lisboa)

Service Support Infrastructure Expert

Sopra Steria, a major Tech player in Europe, is seeking a Service Support Infras...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong understanding of operating systems, MS Office, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, and network devices
Excellent written and verbal communication skills
Familiarity with ITIL framework and practices
Previous experience in an IT Service Desk role is a plus
Basic knowledge of user and security groups in Active Directory
Occasional on-site support for end users
A team player who is self-motivated and takes pride in delivering excellent customer service
Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Total experience expected: 04-06 years
MCA / B.Tech / Other Bachelor's degree required.

Job Responsibility

Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly
Document all incidents, alerts, events, and problems using standard reporting methods
Quickly address and escalate issues as necessary
Utilize checklists to ensure that identified problems are properly addressed
Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
Support users for logging incidents, requests, and changes
Coordinate tickets to closure and handle some basic activities.

What we offer

Inclusive and respectful work environment
Open to people with disabilities
Commitment to fighting all forms of discrimination.

Fulltime

Servicenow Technical Expert

Inetum is looking for a Servicenow Technical Expert with experience in SPM to jo...

Location

Spain , Madrid

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

10+ years Hands-on ServiceNow SPM experience. EAP is a plus
Excellent knowledge of Demand, Project/Portfolio management, Resource management definition and setup with practical experiences
Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
Excellent knowledge of Workspaces, UI Builder, Flow Designer
Additional experience in EAP is a plus
Knowledge of Project Management processes and SaFe metholodogy
Good understanding of release management and code versioning best practices
Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations

Job Responsibility

Translating business requirements into ServiceNow features focusing on minimizing the level of customizations
Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development
Delivering ServiceNow SPM implementations including one or several of the following: Demand Management, Project and Portfolio Management, Resource management, Integrations with EAP and/or JIRA for delivery
Reviewing and optimizing implementations done by other developers ensuring better low customization adherence, optimal performance, scalability and security
Developing enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them

What we offer

Contratación indefinida
Salario Competitivo
Retribución flexible y club de beneficios de empresa
22 días de vacaciones + 2 de asuntos propios
Flexibilidad horaria
Sistema de teletrabajo flexible
Formación por parte de la empresa para que puedas seguir desarrollándote y promocionar dentro del plan de carrera que existe para ti
Acceso a ventajas del grupo de empresa

Fulltime

ServiceNow Application Support Engineer

This role will be the lead in a focused portfolio of products acting as the tech...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
at least 5 years of experience and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
ServiceNow Application development experience,functional and technical knowledge
ITIL Certified
ServiceNow Certifications
Supporting and managing a wide variety of applications, including working with end-users, developers, and technical staff to resolve issues
An understanding of: PL/SQL
High-level understanding of system to system integrations
Software Development Lifecycle
Core web development technologies, including HTML, CSS, XML, Laravel and JavaScript

Job Responsibility

Subject matter expert for the systems in the portfolio including the understanding of the functional processes
Active work as a Project team member and at times Project Manager
Act as Product Lead during implementation and enhancement projects
Coordinating and overseeing technical aspects of implementation
Facilitating and assisting with functional aspects of project
Escalated level support
problem solve and troubleshoot complex issues (Tier 3) based on priority and within Service Level Agreements
at times within 4 hours at various tiers (sever to application)
includes vendor and Functional Department coordination
Configuration of the products and conduct research of the systems within the portfolio to ensure product roadmap and future functionality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

ServiceNow Admin/Help Desk Liaison

In this role, you will be a key player in optimizing and supporting the ServiceN...

Location

United States , Bloomington, MN

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role
1+ year of proven experience and familiarity with ServiceNow IT Service Management (ITSM) and application functionality
Ability to handle escalated support tickets
Strong organizational skills to handle multiple tasks
Comfortable wearing multiple hats in a growing environment

Job Responsibility

Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support
Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs
Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests
Develop strategies to improve efficiency and address system/process gaps proactively
Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support
Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment
Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11
Provide knowledge and leadership in addressing system concerns for users
Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Fulltime

Business Support Analyst

This open position encompasses activities related to the management of user acce...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Systematic, autonomous and logical thinking
Microsoft Office 365
English – Expert
French – Notions
Ability to work independently and in a team environment
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload

Job Responsibility

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts

Fulltime

Sr Advanced Apps Developer Specialist (ServiceNow)

The ServiceNow Developer will serve as the subject matter expert (SME) for the V...

Location

United States , Scottsdale, AZ

Salary:

65.00 USD / Hour

Softworld

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Engineering and/or related field or equivalent experience, plus 8 years of related experience or Master’s degree and 6 years of related experience
U.S. citizenship is required
3–5+ years of hands-on development experience within ServiceNow
Experience integrating third-party vulnerability scanners and/or CMDB enrichment tools
Experience with IntegrationHub, MID Servers, REST/SOAP integrations
Experience with Agile delivery methodologies
Strong expertise with SecOps Vulnerability Response
Proficient in JavaScript, Glide APIs, Flow Designer, and platform automation tools
Solid understanding of ITSM processes and ServiceNow data structures

Job Responsibility

Serve as the primary technical Subject Matter Expert (SME) for ServiceNow Vulnerability Response within the ServiceNow platform
Support upgrades for ServiceNow Vulnerability Response
Design, configure, and enhance ServiceNow Vulnerability Response applications
Support integrations with external vulnerability scanning tools (e.g., Tenable)
Develop automated processes for vulnerability ingestion, assignment, grouping, prioritization, and remediation workflows
Work closely with InfoSec teams to optimize vulnerability lifecycle processes
Build and maintain Flows, Subflows, Workflows, Business Rules, Script Includes, UI Policies, Scheduled Jobs, and other platform components
Support catalog development, request automation, and fulfillment processes
Collaborates with a team of IT professionals to establish specifications for new applications
Contribute to platform-wide enhancements including CMDB, Incident, Problem, Change, and custom apps as needed

What we offer

voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account
employees are entitled to earn paid sick leave under the applicable state or local plan

Help Desk Analyst

Service desk/call center position where second-line analysis and troubleshooting...

Location

United States

Salary:

20.00 - 22.50 USD / Hour

Innovative Management Concept

Expiration Date

Until further notice

Requirements

Pursuant to a government contract, this specific position requires U.S. Citizenship
Ability to obtain a VA-designated, Low-Risk Background Investigation (BI)
High School Diploma or equivalent
2-5 years’ experience in Help Desk/Tier 2 support required or equivalent experience
Proven experience in ongoing support of client-specific application systems
Experience and ability to export and manipulate data to create and support reports
Use ticketing software such as ServiceNow or ServiceDesk Manager with a thorough understanding of ITIL best practices
Support intermediate-level Microsoft Office core applications, Microsoft Internet Explorer, Microsoft SharePoint, Agile, Java, and Adobe Acrobat
Ability to support a fast-paced and agile learning environment
Exercise discretion and independent judgment when handling situational occurrences

Job Responsibility

Resolve tier 2 level application system inquiries, requests, and incidents
Transfer cases to other support groups and escalate to the next appropriate tier level when necessary
Handle high-volume ticket queue by supporting 50-100 tickets daily
Participate in all meetings
Responsible for preparing accurate documentation to support and maintain a working knowledge base of service desk processes
Responsive to action items to fulfill urgent internal/external requests
Subject Matter Expert for the application, functional user roles, and service desk processes and procedures
Support focus teams or specialized projects to promote rapid improvement turnaround
Responsible for handling varied customer requests, incidents, and problems with regard to the Veterans Benefits Management System (VBMS) application
Support the team process, participate in cross-functional teams, and identify areas of opportunity to improve customer satisfaction

Fulltime

ServiceNow Developer

We are seeking a skilled and proactive ServiceNow Developer to join our growing ...

Location

Salary:

Not provided

Metafic

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3+ years of experience as a ServiceNow Developer
Micro or Suite Certification in ServiceNow is a must
Mainline or Expert Certifications will be preferred
Strong experience with JavaScript, Glide API, and ServiceNow scripting
Proficient in developing and customizing core ServiceNow modules: Incident, Problem, Change, Knowledge, CMDB, etc.
Hands-on experience with Flow Designer, IntegrationHub, and Service Portal
Familiarity with ServiceNow data models, ACLs, and security management
Experience with API integrations and automation using REST/SOAP
Good understanding of ITIL processes and best practices

Job Responsibility

Design and develop solutions in the ServiceNow platform to support business processes
Configure/customize ServiceNow applications including ITSM, ITOM, CMDB, HRSD, CSM, or other custom applications/modules
Develop workflows, business rules, client scripts, UI policies/actions, script includes, and integrations
Collaborate with stakeholders to gather and document requirements
Perform unit testing and support User Acceptance Testing (UAT)
Integrate ServiceNow with third-party tools using REST/SOAP APIs and MID Servers
Maintain and optimize existing ServiceNow applications and modules
Ensure ServiceNow platform performance, security, and scalability
Follow Agile/Scrum best practices in development and delivery

Fulltime

ServiceNow Support Expert

IVY Partners

Location:
Portugal , Lisboa

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 29, 2026

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Job Responsibility:

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Job Posted:
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