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IVY Partners Logo IVY Partners · IT - Administration

ServiceNow Support Expert

Portugal, Lisboa · Job Posted January 29, 2026
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Job Description

At Ivy Partners, we are a consulting firm based in Switzerland that assists businesses with their strategic, technological, and organizational challenges. We are committed to providing our team members with a career that promotes both personal and professional development. We support them in their skills enhancement and offer real prospects for advancement.

Job Responsibility

  • Resolving incidents and managing Requests for IT service Management (RITMs)
  • Maintaining the Silva Service Catalogue
  • Delivering training and managing data change projects related to Silva, a Service Management tool based on ServiceNow technology
  • Providing global level 1 support for SPM and level 2 support mainly for ITSM

Requirements

  • Experience as a Senior Technical Expert for Silva Officer (3-5 years)
  • Proficient with ServiceNow technology
  • Well-versed in ITIL V4 practices
  • Experience with IPCR Management processes
  • Comfortable working in an English-speaking environment

What we offer

Supportive environment where everyone is valued and empowered with training and growth prospects

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