CrawlJobs Logo
NTT DATA Logo NTT DATA · IT - Software Development

ServiceNow Support Engineer

India, Hyderabad · Job Posted January 26, 2026
Apply Position
Job Link Share

Job Description

The ServiceNow Support Engineer will serve as the primary subject matter expert for the ServiceNow platform, focusing on ITSM, CMDB, and various integrations. This role requires a bachelor's degree in Computer Science or a related field, with at least 5 years of experience in a similar position. The candidate will be responsible for production support, platform administration, and driving continuous improvement initiatives. Strong technical skills in ServiceNow and incident management are essential, along with effective stakeholder communication. The position offers a full-time opportunity in a dynamic and inclusive environment.

Job Responsibility

  • Act as the primary SME for the ServiceNow platform including ITSM, CMDB, ITOM (Discovery/Event/Orchestration), HRSD, CSM, SecOps, GRC, Performance Analytics, and Service Portal/Now Experience
  • Provide production support: triage incidents, perform root-cause analysis, implement fixes or workarounds, and manage escalations to ensure SLA adherence
  • Manage platform administration: system properties, scheduled jobs, notification schemes, upgrade readiness, and instance cloning processes
  • Lead and maintain integrations using IntegrationHub, REST/SOAP web services, MID Server, JDBC, SFTP, and message queues for third-party systems (AD/LDAP, HR/payroll, monitoring tools, CMDB sources)
  • Own CMDB health: reconciliation, discovery schedules, CI relationships, and data quality rules
  • Support and enhance Service Portal / Now Experience pages, widgets, Virtual Agent bots, and catalog items
  • Manage security & access: role/permission model, delegated administration, ACLs, and data segregation
  • Coordinate and execute instance upgrades and patches, perform regression testing, and remediate upgrade impacts
  • Maintain runbooks, SOPs, knowledge base articles, and technical documentation for repeatable support tasks
  • Drive continuous improvement: automation (catalog workflows, orchestration), performance tuning, reduction of manual interventions, and adoption of best practices
  • Liaise with ServiceNow Support / CSM for platform issues, Manage ServiceNow support tickets, and track resolutions and roadmap items
  • Participate in a rotating on-call schedule
  • Provide occasional weekend or after-hours support during critical rollouts or incident escalations
  • Work flexible hours during peak season or major go-lives

Requirements

  • Bachelor's degree in Computer Science or a related field
  • At least 5 years of experience in a similar position
  • Strong technical skills in ServiceNow
  • Strong technical skills in incident management
  • Effective stakeholder communication
NTT DATA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

ServiceNow Support Engineer

8 matching positions

ServiceNow Application Support Engineer (L2/L3)

Monitor the ServiceNow application platform to ensure stability, performance, an...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
amaris.com Logo
Amaris Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in ServiceNow application support analyst position for at least 5 years
  • Experiences in ServiceNow administration and development (admin certification preferred)
  • Strong understanding of ITIL processes, especially Incident, Problem, and Change Management
  • Technical skills in ServiceNow modules (e.g., ITSM, CSM, Security)
  • Scripting skills in JavaScript and familiarity with ServiceNow APIs
  • Analytical mindset and excellent troubleshooting abilities
  • Academic background in information systems, computer science, or a related field is a plus
  • Strong communication skills to interact with both technical teams and business stakeholders
  • Proficiency in English
  • any additional language is a plus
Job Responsibility
Job Responsibility
  • Monitor the ServiceNow application platform to ensure stability, performance, and availability
  • Manage and resolve medium to high complexity incidents and requests escalated from Level 1 support
  • Perform root cause analysis on recurring ServiceNow application issues and implement corrective actions
  • Apply configuration changes, update sets, and minor customizations under change control processes
  • Maintain and update knowledge base articles and troubleshooting guides for ServiceNow application support
  • Develop and maintain complex workflows, business rules, UI policies, client scripts, and integrations (REST/SOAP) within ServiceNow
  • Troubleshoot and enhance integrations between ServiceNow and external systems (e.g., Active Directory, monitoring tools, HR systems)
  • Collaborate with developers and project teams on ServiceNow enhancements and major changes
What we offer
What we offer
  • Global Diversity
  • Trust and Growth
  • Continuous Learning
  • Vibrant Culture
  • Meaningful Impact
  • Fulltime
Read More
Arrow Right

ServiceNow L3 Support Engineer

We are seeking an experienced ServiceNow L3 Support Engineer to provide advanced...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of ServiceNow fundamentals and architecture
  • Hands-on experience with: ServiceNow ITSM
  • ServiceNow CSM
  • Playbooks
  • Flows / Flow Designer
  • Scripting (JavaScript in ServiceNow context)
  • Tables and data schema
  • Experience supporting ServiceNow in a production environment
  • Solid understanding of ITIL / ITSM processes
  • Ability to analyze complex issues and provide sustainable solutions
Job Responsibility
Job Responsibility
  • Provide Level 3 support for ServiceNow platform issues, including incidents and problem management
  • Perform advanced troubleshooting and root cause analysis for ServiceNow applications and integrations
  • Perform root cause analysis (RCA) and provide permanent fixes for recurring issues
  • Support and enhance ITSM and CSM modules, ensuring platform stability and performance
  • Create, maintain, and optimize ServiceNow Playbooks and Flows to support business processes
  • Develop and modify scripts (Business Rules, Client Scripts, Script Includes) as required
  • Work with ServiceNow tables, data models, and relationships to support reporting and platform enhancements
  • Support Knowledge Management, including creation, review, and optimization of knowledge articles
  • Collaborate with L1/L2 support, developers, and business stakeholders to resolve issues and implement improvements
  • Follow ITIL best practices for incident, problem, and change management
Read More
Arrow Right

Servicenow L3 Support Engineer

The ServiceNow L3 Support Engineer will provide advanced application support and...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of ServiceNow fundamentals and architecture
  • Hands-on experience with: ServiceNow ITSM
  • ServiceNow CSM
  • Playbooks
  • Flows / Flow Designer
  • Scripting (JavaScript in ServiceNow context)
  • Tables and data schema
  • Experience supporting ServiceNow in a production environment
  • Solid understanding of ITIL / ITSM processes
  • Ability to analyze complex issues and provide sustainable solutions
Job Responsibility
Job Responsibility
  • Provide Level 3 support for ServiceNow platform issues, including incidents and problem management
  • Perform advanced troubleshooting and root cause analysis for ServiceNow applications and integrations
  • Perform root cause analysis (RCA) and provide permanent fixes for recurring issues
  • Support and enhance ITSM and CSM modules, ensuring platform stability and performance
  • Create, maintain, and optimize ServiceNow Playbooks and Flows to support business processes
  • Develop and modify scripts (Business Rules, Client Scripts, Script Includes) as required
  • Work with ServiceNow tables, data models, and relationships to support reporting and platform enhancements
  • Support Knowledge Management, including creation, review, and optimization of knowledge articles
  • Collaborate with L1/L2 support, developers, and business stakeholders to resolve issues and implement improvements
  • Follow ITIL best practices for incident, problem, and change management
  • Fulltime
Read More
Arrow Right

Oracle Support Engineer-Service Support

Job Title: IT Service Desk Analyst – L1 (Oracle EBS & Fusion)\nLocation: Noida\n...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic to intermediate knowledge of Oracle EBS / Oracle Fusion: Accounts Payable (AP)
  • Accounts Receivable (AR)
  • General Ledger (GL)
  • Hands-on experience with ITSM tools
  • Good understanding of Incident Management lifecycle
  • Strong communication skills (verbal & written)
  • Ability to handle customer interactions professionally over calls
  • Basic troubleshooting and analytical skills
Job Responsibility
Job Responsibility
  • Provide 1st line support for Oracle EBS and Oracle Fusion (AP, AR, GL modules)
  • Take Voice Calls (approx. 6 hours daily) and resolve user queries efficiently
  • Log, track, and manage incidents via ITSM tools (e.g., ServiceNow, Topdesk, etc.)
  • Categorize and prioritize incidents (P1, P2, P3, P4) based on impact and urgency
  • Ensure timely resolution within defined SLAs and escalate when required
  • Follow ITIL processes for Incident Management
  • Coordinate with L2/L3 teams for issue resolution and follow-ups
  • Maintain proper documentation of issues, resolutions, and workarounds
  • Provide regular updates to users and stakeholders on ticket status
  • Fulltime
Read More
Arrow Right

Aws Application Production Support Engineer

NTT DATA is seeking an Intermediate Application / Production Support Engineer to...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Application Support / Production Support roles
  • 3+ years of Strong hands-on experience with: SQL (querying, troubleshooting, data analysis), Linux and/or Windows environments, Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)
  • 3+ years of Experience in incident management, RCA, and SLA-driven support environments
  • 3+ years of Working knowledge of AWS cloud services
  • 3+ years of Experience using ServiceNow or similar ticketing tools
  • Strong communication and stakeholder management skills
Job Responsibility
Job Responsibility
  • Provide L2/L3 production support for enterprise applications and payment systems
  • Monitor applications using observability tools and proactively identify performance issues
  • Troubleshoot and resolve P1/P2 incidents within SLA timelines
  • Perform root cause analysis (RCA) and implement preventive measures
  • Execute SQL queries for data validation, issue diagnosis, and reporting
  • Work with Linux/Windows environments for debugging and system-level support
  • Collaborate with development, infrastructure, and business teams for issue resolution
  • Manage tickets and workflows using ServiceNow
  • Support deployment activities, releases, and change management processes
  • Participate in on-call rotation and incident bridges as needed
  • Fulltime
Read More
Arrow Right
New

IT Support Engineer

The IT Support Engineer role involves providing technical support for desktops a...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Desktop/technical Windows support experience or equivalent
  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • CompTIA A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
Job Responsibility
Job Responsibility
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows
What we offer
What we offer
  • Tailored benefits that support your physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options
Read More
Arrow Right
New

Network and Systems Support Engineer

FinXL IT Professional Services is an innovative Australian owned company providi...
Location
Location
Australia , Melbourne
Salary
Salary:
80000.00 - 100000.00 AUD / Year
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in IT preferred
  • At least 2 years experience in a similar role
  • P-Series experience
  • Experience working on enterprise-sized clients critical services
  • Relevant migration experience
  • Excellent communication skills
Job Responsibility
Job Responsibility
  • Workload migrations
  • Work with infrastructure architects, Application and Database Team on projects design
  • Backup and restore of systems, Application Distribution, Data responsibility on Servers
  • Analyse and process user issues and requests
  • Provide solutions to technical requests and problems
  • In charge for devices end-to-end connectivity, auditing and device information
  • Troubleshoot connectivity on network devices, firewall, servers, switches, routers, storage, copper, fibre, power and all the infrastructure devices in the data centre
  • Documentation, physical equipment auditing and manage IT records and asset management and maintain inventory of work tools, equipment and devices
  • Fulltime
Read More
Arrow Right
New

Middle Technical Support Engineer

Over 20 years of market experience, Intellias brings together technologists, cre...
Location
Location
Colombia; Poland; Portugal; Ukraine
Salary
Salary:
Not provided
Intellias
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support or IT support role
  • Excellent communication skills in English (B2 or higher – written and spoken)
  • Basic knowledge of server hardware, software, and operating systems
  • Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM)
  • Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues
  • Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
  • Hands-on experience with Okta or similar IdP (SSO configuration, user lifecycle management, MFA troubleshooting)
  • Proficiency in managing Slack, Zoom, and Google Workspace at an admin level
  • Experience with macOS and MDM solutions (e.g., JAMF), device provisioning & lifecycle
  • Familiarity with ticketing systems (Jira Service Management preferred)
Job Responsibility
Job Responsibility
  • Respond to support incidents and service requests via defined communication channels in line with SLAs
  • Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
  • Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
  • Manage user access requests, including provisioning, deprovisioning, permission changes, and service account/API token setup across multiple SaaS platforms
  • Support identity and authentication processes, including troubleshooting SSO, MFA, and OAuth/SAML integration issues
  • Administer collaboration tools (e.g., Slck, Zoom, email platforms), including configuration, user management, and issue resolution
  • Execute employee lifecycle processes, including onboarding and offboarding (account setup, access revocation, hardware coordination)
  • Provide endpoint and hardware support, including macOS troubleshooting, device provisioning, and repair coordination
  • Diagnose and resolve incidents, escalating complex issues with proper documentation when needed
  • Maintain and update documentation, including runbooks, knowledge base articles, and operational procedures
  • Fulltime
Read More
Arrow Right