ServiceNow Sr Technology Analyst, CMDB and Service Mapping Specialist Job at Marriott Bonvoy (Bethesda)

ServiceNow Sr Technology Analyst, CMDB and Service Mapping Specialist

We are seeking an experienced ServiceNow CMDB & Service Mapping Specialist with ...

Location

United States , Bethesda

Salary:

100400.00 - 166100.00 USD / Year

Marriott Bonvoy

Expiration Date

March 05, 2026

Requirements

5+ years of experience with ServiceNow CMDB and Discovery, including administration and customization
3+ years hands-on experience with ServiceNow Service Mapping, including troubleshooting, pattern design, and multi-layer service modeling
3+ years’ experience in IT Infrastructure and service management
Strong scripting skills: JavaScript, Glide API, MID Server scripting, and command-line parsing (e.g., shell, PowerShell)
Deep knowledge of CSDM, CI lifecycle management, and data governance
Experience troubleshooting probe failures, discovery logs, and mapping gaps
Knowledge of hybrid infrastructure environments (cloud/on-prem), containerized services, or microservices
Strong understanding of ITIL processes, especially Change, Incident, and Problem Management
Ability to communicate technical findings to non-technical stakeholders
Strong analytics skills with a focus on identifying and resolving service mapping inaccuracies and optimizing discovery processes

Job Responsibility

Design, build, and maintain ServiceNow CMDB structures in alignment with the Common Service Data Model (CSDM 4.0/5.0)
Configure and troubleshoot ServiceNow Discovery and Service Mapping to ensure accurate, near-real-time population of CI relationships
Configure and maintain the ServiceNow Service Mapping capability to accurately represent the relationships and dependencies between IT infrastructure and Service
Leverage ServiceNow discovery to automate the identification of applications, infrastructure and service ensuring real-time accuracy or service maps
Create and refine Service maps to enhance visibility across the entire IT environment, covering applications, networks, databases and services
Develop custom patterns and probes, leveraging scripting capabilities (e.g., JavaScript, Glide API, MID Server command execution) to support non-standard or complex infrastructure components
Partner with stakeholders across infrastructure, application, and business teams to map services from top-down and bottom-up perspectives
Collaborate with IT teams to gather requirements and ensure service maps align with services and objectives
Integrate CMDB with Incident, Change, Problem, and IT Asset Management processes to support ITIL v4 alignment and regulatory compliance
Monitor data quality through KPIs (e.g., completeness, compliance, correctness) and drive remediation efforts

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical, dental, vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance

Fulltime

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ServiceNow Sr Technology Analyst, CMDB and Service Mapping Specialist

Marriott Bonvoy

Location:
United States , Bethesda

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 05, 2026

Expiration:
March 13, 2026

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