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Servicenow Specialist

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Randstad

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Location:
Japan , 東京23区

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Contract Type:
Not provided

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Salary:

6000000.00 - 10000000.00 JPY / Year

Job Description:

As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.

Job Responsibility:

  • Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency
  • Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing
  • Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation
  • Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders
  • Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance

Requirements:

  • Proficiency In Snow Administration And Support
  • Strong Understanding Of Javascript And Its Application In Automation
  • Familiarity With Rest/Soap Apis And Their Integration
  • Experience With Angular Js For Developing User Interfaces
  • Solid Analytical Skills For Root Cause And Trend Analysis
  • Itil Foundation Certification (Optional But Valuable)
  • Servicenow Certified Administrator (Optional But Valuable)
  • Javascript Certification (Optional But Valuable)

Nice to have:

  • Itil Foundation Certification
  • Servicenow Certified Administrator
  • Javascript Certification
What we offer:
  • 健康保険
  • 厚生年金保険
  • 雇用保険
  • 土曜日 日曜日 祝日
  • Based on performance

Additional Information:

Job Posted:
May 16, 2026

Expiration:
April 14, 2027

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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