CrawlJobs Logo

ServiceNow Solution Architect

vidushiinfotech.com Logo

Vidushi Infotech SSP Pvt. Ltd.

Location Icon

Location:
United States , San Jose

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

As a Solution Architect, you will work at the intersection of product, platform, and data, ensuring that learning solutions are designed for scalability, reliability, and seamless integration. The ideal candidate has deep expertise in enterprise solution architecture, customer experience or learning platforms, and large-scale workflow automation, with hands-on experience in ServiceNow or equivalent enterprise systems.

Job Responsibility:

  • Architect end-to-end solutions for the ServiceNow University product, enabling AI powered learning workflows, proactive engagement, and connected experiences
  • Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems
  • Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns
  • Design extensible APIs, integration frameworks, and workflow automation patterns
  • Partner with engineering teams to translate business requirements into technical designs
  • Define technical architecture for AI-powered Learning including in Simulation modes
  • Ensure data consistency, security, and compliance across the platform
  • Drive adoption of best practices in platform configuration, extensibility, and modularization
  • Lead architectural design reviews and provide guidance on solution trade-offs, scalability, and performance
  • Influence product direction by bringing user-centric architectural insights into the roadmap
  • Translate complex technical designs into clear, consumable guidance for application and implementation teams
  • Partner with CCX architects to align SNU solutions with broader enterprise architecture standards

Requirements:

  • 8+ years of experience in enterprise solution architecture, platform engineering, or application design
  • Proven track record architecting customer experience and workflow automation
  • Experience with integration patterns, APIs, and event-driven architectures
  • Familiarity with data platforms, reporting, and analytics in a customer success context
  • Strong understanding of ServiceNow platform architecture or comparable enterprise platforms
  • Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders

Nice to have:

  • Experience with ServiceNow University, or other ServiceNow products
  • Background in SaaS platforms, enterprise digital workflows, or customer service systems
  • Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing)
  • Knowledge of microservices, API-first design, and modular solution delivery
  • Experience working in matrixed, global organizations

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for ServiceNow Solution Architect

ServiceNow Solutions Architect

The ServiceNow Sales Architect serves as a trusted advisor to clients, helping t...
Location
Location
Brazil , São Paulo
Salary
Salary:
Not provided
k2partnering.com Logo
K2 Partnering Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience in ServiceNow consulting, pre-sales, or solution architecture
  • Deep expertise across multiple ServiceNow modules (ITSM, CSM, HR, ITOM, SecOps)
  • Strong understanding of workflow automation, ITIL practices, and digital transformation
  • Excellent communication and storytelling skills, with proven C-level engagement experience
  • Bachelor’s or Master’s degree in Computer Science, Business, or related field
  • Willingness to travel up to
  • Advanced to Fluent English
Job Responsibility
Job Responsibility
  • Partner with sales teams to design and present ServiceNow platform solutions (ITSM, HRSD, CSM, ITOM, SecOps)
  • Translate client business requirements into ServiceNow architectures, workflows, and implementation strategies
  • Lead discovery workshops and contribute to RFP/RFI responses
  • Deliver platform demonstrations and use-case presentations to executive-level stakeholders
  • Collaborate with pre-sales, delivery, and practice leaders to build competitive proposals
  • Stay up to date on ServiceNow product releases, industry solutions, and workflow automation trends
Read More
Arrow Right

ServiceNow Solutions Architect

As part of the ASC team, you will play an important role in transforming ideas i...
Location
Location
Salary
Salary:
Not provided
advancesolutions.com Logo
Advance Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of ServiceNow developer/solution architect experience
  • Intermediate or advanced knowledge of ITIL and Agile framework
  • JavaScript, HTML/HTML5 a plus
  • Understands and can apply object-oriented software principles
  • Ability to work efficiently and productively independently and as part of a team
  • Willing to travel 10% of the time
  • Good experience of Service Portal and widget creation
  • 6+ years of experience with ServiceNow required
  • 6+ years of experience in the IT Industry required
  • Experience of custom applications development
Job Responsibility
Job Responsibility
  • Assist with design, support, & implementation of ServiceNow Professional and future functionality of ServiceNow as needed
  • Work with Service Managers and/or project teams on planning and testing of new functionality or improvement of existing modules
  • Assist ServiceNow Administrators with upgrade planning, testing, and implementation between development and production instances
  • Designs and develops solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and API’s
  • Perform audits to ensure compliance requirements are met & remediation actions are taken as needed
  • Work with ServiceNow vendors on projects and ongoing support
What we offer
What we offer
  • Competitive compensation
  • Generous benefits
  • Professional atmosphere
  • Collaborative and inclusive work environment
  • Opportunities for professional and personal growth
  • Fulltime
Read More
Arrow Right

Solution Architect

As a Solution Architect, most of your work involves working closely with company...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 years of relevant experience in solution architecture and/or consulting customer facing role
  • BSc or MSc in IT or Business field, or equivalent level of experience
  • Moderate Data Analysis and Data Modelling skills
  • Moderate scripting skills in any of the following: JavaScript, Python, Perl, PowerShell, Bash, etc.
  • Experience with any of the following: ITSM Solutions (ServiceNow ITSM, HP/Micro Focus Service Manager, BMC Remedy or similar)
  • ITOM Solutions (ServiceNow ITOM, HP/Micro Focus uCMDB)
  • Cloud Solutions (Azure, AWS, GCP)
  • Automations Solutions (ServiceNow, Salt, Ansible)
  • DevOps Solutions (Jenkins, Bamboo)
  • Testing Solutions (ServiceNow ATF, Selenium, JMeter)
Job Responsibility
Job Responsibility
  • Work closely with company customers to understand their business requirements and translate them into an IT solution following best practices
  • Lead workshops to gather customer requirements
  • Design and configure applications, integrations, and workflows based on the company services portfolio to meet customer needs, ensuring that they are designed with a focus on scalability, reliability, and maintainability
  • Lead a team of developers in the implementation and delivery of IT solutions, ensuring that they meet customer requirements and quality standards
  • Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts
  • Work closely with the Business Process Consultancy team to define the most suitable Business Process over Technical Capabilities of the platform
  • Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle
  • Develop and deliver technical presentations and demonstrations to prospective customers and collaborate with the Sales team to develop proposals and estimates
  • Contribute to building the company delivery practices in connection to its existing/future services portfolio
  • Work on stories to create re-usable packages/artifacts, which can minimize delivery time for repeatable engagements and improve the quality of deliverables.
What we offer
What we offer
  • Excellent remuneration package
  • 24 paid vacation days
  • Flexible working arrangements
  • Additional Health insurance
  • Training and certifications
  • Great working environment and team spirit.
  • Fulltime
Read More
Arrow Right

ServiceNow Architect

As a ServiceNow Architect, you will be responsible for working closely with Clie...
Location
Location
United States , Reston
Salary
Salary:
80.00 - 100.00 USD / Hour
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over 12 years of experience in ServiceNow
  • Over 3 years of recent experience as a ServiceNow Architect
  • Experience in Telecom specific module experience OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer is Mandatory
  • Certified CSA, CAD, CIS
  • CTA and / or CMA a plus
  • Experience with OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
  • Understanding of ServiceNow data model, tables, workflows
Job Responsibility
Job Responsibility
  • Work closely with Client Enterprise ServiceNow architect
  • Lead the effort to design, build, and configure applications
  • Act as the primary point of contact
  • Act as a bridge between Business and Technology stakeholders
  • Create System design, High Level Design, Low Level Design and user stories in line with business requirement and accounting platform architecture
  • Experience in analyzing data, migrating more sites / applications to ServiceNow platform
  • Responsible for team decisions
  • Engage with multiple teams and contribute to key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Governance and change control for enhancements
  • Fulltime
Read More
Arrow Right

ServiceNow Technical Architect

RedMane has a full-time opportunity for an experienced ServiceNow Technical Arch...
Location
Location
United States , Jefferson City
Salary
Salary:
Not provided
redmane.com Logo
RedMane Technology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
  • 7+ years of experience in IT, with at least 4 years in a ServiceNow Architect or Lead Developer role
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules
  • ServiceNow Certified Application Developer (CAD) preferred
  • Deep understanding of ServiceNow architecture, data model, and platform capabilities
  • Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio
  • Experience with Agile/Scrum methodologies and DevOps practices
  • Strong problem-solving, communication, and leadership skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent communication skills with all levels of internal and client staff and management
Job Responsibility
Job Responsibility
  • Design and implement ServiceNow solutions that align with architecture standards and business goals
  • Define and maintain the ServiceNow architecture roadmap and ensure platform scalability and performance
  • Lead the technical design of solutions
  • Develop and maintain integrations between ServiceNow and other systems
  • Establish and enforce development standards, coding guidelines, and best practices
  • Conduct code reviews and ensure adherence to architectural principles and security standards
  • Work closely with business analysts, process owners, and stakeholders to gather requirements and deliver effective solutions
  • Provide technical guidance and mentorship to ServiceNow developers and administrators
  • Oversee platform upgrades, patching, and performance tuning
  • Ensure high availability, disaster recovery, and compliance with data governance policies
What we offer
What we offer
  • A flexible work environment that includes hybridized locations and schedules with frequently catered lunches in the office
  • Market based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  • A culture that promotes and fosters career growth through professional training and mentoring
  • An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons
  • Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities
  • Relocation Assistance available if needed
  • Fulltime
Read More
Arrow Right

SAP Solution Architect SME

At cBEYONData, our SAP / ERP Solution Architects help ensure our customers posse...
Location
Location
United States , Patuxent River
Salary
Salary:
Not provided
cbeyondata.com Logo
cBEYONData
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
  • Secret Clearance required
  • At least 15 years of SAP experience
  • Certified in relevant SAP modules (e.g., SAP Certified Technology Associate, SAP Certified Solutions Architect)
  • SAP implementations (minimum of one full cycle implementation) and management (SAP ECC, SAP S/4 HANA)
  • Participation in more than 5 projects, including at least 2 in the roles of Architect or Technical Lead, in the past 10 years
  • Proven track record of successful SAP solution architecture and deployment
  • Extensive experience in SAP ERP environments, preferably with knowledge in specific industry modules
  • Strong background in system integration and security protocols
  • Understanding of SAP to ServiceNow or API Gateway integrations
Job Responsibility
Job Responsibility
  • Provide detailed analysis of current operations, business process, organizational processes, procedures and staff components to develop phased revisions for operational and staff components and operational procedures
  • Lead the design and implementation of SAP solutions that meet business needs and are in line with the client’s IT strategy
  • Work closely with customer business units (financial, logistics, acquisition, etc.) and IT teams to define comprehensive SAP solutions, including integration with existing systems
  • Conduct detailed system analysis and architecture design, and ensure compliance with best practices and regulatory standards
  • Provide technical leadership and guidance to SAP project teams, fostering a collaborative team environment
  • Stay updated with SAP technologies and enhancements to bring innovative solutions to the business
  • Develop and maintain documentation related to SAP architecture, system configuration, and processes
  • Conduct training sessions and workshops to enhance team competency in SAP solutions
  • Develop a deep understanding of the client's business objectives and strategies of the client to engineer software solutions that enable the objectives and strategies
Read More
Arrow Right

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...
Location
Location
Belgium , Flanders/Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or master’s degree in Computer Science, Information Technology or a related field
  • 8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
  • 5+ years of experience in senior consultancy and architecture roles
  • ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
  • Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
  • Experience with ServiceNow Workflows, Automations and Integrations
  • Ability to translate complex business requirements into functional/technical ServiceNow solutions
  • Solid knowledge of ITIL processes and best practices
  • Experience leading and collaborating with teams across local, nearshore and offshore locations
  • A clear passion for ITSM tools such as ServiceNow
Job Responsibility
Job Responsibility
  • Grow a team of specialised ServiceNow consultants within the Benelux market
  • Be active in the ServiceNow community and share your passion with other business lines and customers
  • Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
  • Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
  • Design, integrate and architect ServiceNow solutions/modules to meet business requirements
  • Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
  • Manage functional and technical documentation for ServiceNow configuration and customizations
  • Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
  • Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
  • Actively contribute to leading practices and share expertise related to the ServiceNow platform
What we offer
What we offer
  • A company car or mobility budget
  • Laptop, phone & phone subscription
  • A competitive salary and indefinite contract
  • Insurance coverage, meal vouchers, eco-cheques, and more
  • Continuous learning opportunities through the Sopra Steria Academy to support your career development
  • Fulltime
Read More
Arrow Right

Solutions Architect

The Solutions Architect will provide technical leadership and governance to deve...
Location
Location
United States , Berkeley Heights
Salary
Salary:
73.47 - 81.63 USD / Hour
aquent.com Logo
Aquent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in software architecture principles, design patterns, and best practices (microservices, APIs, event-driven architectures)
  • 12-15 years of progressive experience in solution architecture roles, with at least 5-7 years in a Senior or Principal Solution Architect position
  • Experience with leading E-commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce)
  • Deep expertise in at least one major cloud platform (AWS, Microsoft Azure, Google Cloud Platform)
  • Experience with Salesforce ecosystems and their integration patterns
  • Practical experience with ServiceNow for IT demand management
  • Familiarity with DevOps practices, CI/CD, and automation
  • Understanding of application and data security, and regulatory compliance (GDPR, CCPA)
  • Proven experience within the Retail, E-commerce (B2C), and B2B industries, with a deep understanding of their business models, challenges, and technological opportunities
  • Ability to communicate complex architectural decisions and strategies to both technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Provide technical leadership and governance to development teams, ensuring adherence to architectural standards and best practices
  • Contribute to the definition, implementation, and management of architectural governance processes and standards
  • Oversee the operational aspects of the architectural review board (ARB) process
What we offer
What we offer
  • Subsidized health, vision, and dental plans
  • Paid sick leave
  • Retirement plans with a match
Read More
Arrow Right