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A top-tier consultancy firm is seeking a Senior ServiceNow professional to spearhead a landmark digital transformation for one of the UK's most historic and essential infrastructure organisations. This is not a 'business-as-usual' maintenance role. You will take the technical reins on an enterprise-scale ecosystem, leading a blended team of elite consultants and internal resources to completely modernise how our client tracks assets and utilises intelligence.
Job Responsibility
Architect, design, and lead the technical rollout of ServiceNow's Now Assist platform capabilities, reshaping workflows through the power of Generative AI
Serve as the Subject Matter Expert for an expansive overhaul of HAM Pro & SAM Pro, blueprinting an airtight asset lifecycle from procurement to retirement
Own the technical standards. From documenting High-Level Designs (HLDs) to conducting rigorous code reviews, you will ensure a multi-vendor development team writes clean, scalable, and future-proof code
Requirements
Proven track record operating as a Senior Technical Lead or Architect on large, enterprise-scale ServiceNow deployments
Deep expertise deploying ServiceNow HAM Pro & SAM Pro (focusing on licence reconciliation and inventory utilisation)
Hands-on exposure to or strong technical understanding of Now Assist, Predictive Intelligence, or advanced Virtual Agent flows
Confident leading design workshops, enforcing coding standards across external partners, and acting as the ultimate technical escalation point
Experience delivering solutions within highly regulated or public sector environments