Servicenow Software Engineer – Platform Operations

Berkshire Hathaway Specialty Insurance (BHSI) is seeking an experienced ServiceNow Software Engineer – Platform Operations to manage the technical aspects and development of the ServiceNow environment to join our Global Digital Services team based out of our Stevens Point, WI or Boston, MA office locations. This newly created position supports the design, implementation, and maintenance of scalable, secure, and high-performance ServiceNow solutions that enable digital workflows across the organization. The candidate should demonstrate broad technical knowledge of ServiceNow products, such as ITSM, ITOM, ITAM, and SecOps, with a focus on platform architecture, governance, and automation. In this role, you will be responsible for overseeing integrations with external systems using REST and SOAP APIs, ensuring best practices in CI/CD for ServiceNow code deployments, and applying advanced security controls for data protection. You will contribute to the optimization of workflow orchestration, monitoring performance metrics, and supporting automated incident resolution strategies. Experience in scripting languages such as JavaScript and Glide, as well as familiarity with ServiceNow Discovery, Service Mapping, and Event Management modules, will be highly valued. The successful candidate must also collaborate closely with cross-functional teams to define standards, troubleshoot complex issues, and deliver innovative solutions aligned with business objectives.