Servicenow Software Asset Manager, CVS Health

CVS Health

Location:
United States, Work at Home, California

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Currently, CVS Health is seeking a ServiceNow Software Asset Manager responsible for creating and maintaining accurate software asset records, license compliance, and lifecycle governance. Significant collaboration across various teams ensures regulatory, corporate, and legal requirements are met. This role demands deep technical expertise, analytical skills, and strong communication abilities.

Job Responsibility:

Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro
Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity
Execute reconciliation by comparing entitlements with discovered software installations
Analyze reconciliation reports to determine required actions to address non-compliant software installations
Analyze software usage reports and establish removal rules for infrequently used software
Ensure contractual compliance to mitigate risks associated with external vendor audits
Lead complex internal and external audits related to IT Asset Management
Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets
Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore
Identify and pursue opportunities for cost savings, software reuse, and consolidation
Validate software installation inventory and license compliance reports

Requirements:

Hands-on experience with ServiceNow SAM Pro (Yokohama or later), including entitlement configuration, discovery model normalization, software model configuration, lifecycle management, and publisher pack administration
Deep knowledge of licensing metrics and contract terms for Tier 1 publishers (Microsoft, IBM, Oracle, VMware, Broadcom)
Proficient in managing the full software asset lifecycle, from request and procurement through discovery, allocation, reclamation, and retirement
Skilled in maintaining contractual compliance and leading internal and external audits to ensure alignment with regulatory and corporate standards
Strong quantitative and analytical capabilities to interpret reconciliation and usage reports, identify non-compliance, and recommend corrective actions
Exceptional attention to detail in managing complex software asset data
Experience partnering with cross-functional teams including Finance, Procurement, Governance, Security, IT Services, and Software Product Stakeholders
Excellent written and verbal communication skills
5+ years of hands-on experience in Software Asset Management operations using ServiceNow SAM Pro (Yokohama or later)
5+ years of experience in enterprise software asset management
Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

Nice to have:

Ability to identify and drive cost savings and risk reduction opportunities
Skilled in developing and delivering presentations and materials for diverse audiences
Excellent communication skills across multiple formats
Strong analytical and problem-solving capabilities
Exceptional interpersonal skills

What we offer:

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost wellness programs
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 30, 2025

Expiration:
November 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Servicenow Software Asset Manager