Servicenow SME

• SAM Pro Implementation: Lead the end-to-end design, configuration, and deployment of ServiceNow SAM Pro
• Governance & Compliance: Establish robust software lifecycle governance and tracking to ensure enterprise-wide license compliance
• Process Optimization: Identify and implement opportunities for software cost savings and license harvesting
• HAM Stabilization: Enhance and refine existing Hardware Asset Management workflows to improve data accuracy and operational efficiency
• CMDB Alignment: Collaborate with IT teams to ensure all asset management activities align with and support the health of the Configuration Management Database (CMDB)

• 2-year post-secondary diploma or a 4-year post-secondary degree in IT or Computing Science related field
• 10 years experience working on project teams and/or large-scale IT transformation projects
• ServiceNow Certified Implementation Specialist – Software Asset Management and Hardware Asset Management preferred
• ITIL Certification will be considered an asset
• Subject Matter Expertise: Deep technical knowledge of ServiceNow SAM Pro, HAM implementations, and IT Asset Management (ITAM) disciplines
• Strong knowledge of licensing models, compliance considerations, and enterprise software lifecycle management
• Strategic Thinking: Ability to bridge the gap between technical configuration and business-level compliance requirements
• Communication: Proven ability to lead implementation efforts and communicate complex ITAM concepts to stakeholders
• Strong analytical and communication skills
• Fluency with Microsoft Office, SharePoint, and Teams
• High attention to detail and strong organizational discipline

ITIL Certification will be considered an asset