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ServiceNow Service Catalog Practitioner/Owner

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RED Commerce - The Global SAP Solutions Provider

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Location:
United States of America , Washington

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As the Service Catalog Owner, you are responsible for the design, efficiency, and effectiveness of the service catalog solutions based on our unique requirements. You will create, maintain, and distribute information about the services available to users and how these can be accessed. Our end goal is to minimize the barriers that users face in accessing services that they're entitled to while also ensuring that we don't use up excessive IT resources to administer this.

Job Responsibility:

  • Collaborate with Service Owners to gather and update information about their respective services, ensuring a consistent and reliable source of truth for all IT services offered
  • Gather and document detailed user requirements for new and modified catalog items, add/update ideas and/or stories in ServiceNow, and attend SCRUM meetings
  • Establish repeatable, efficient processes to create, modify, or remove catalog items, especially given the diversity of IT services in modern enterprises
  • Continuously monitor the catalog's effectiveness, identifying areas for improvement and making recommendations to enhance its usability and relevance
  • Communicate changes and updates to the catalog to impacted stakeholders, ensuring they are aware of new or modified services and their associated information
  • Monitor and report on the usage, effectiveness, of the service catalog. Track key performance indicators (KPIs) to measure the impact of continuous improvement (CI) initiatives
  • Regularly report on achievements and areas for improvement to stakeholders
  • Identify and analyze process inefficiencies
  • collaborate with other ITSM Practitioners to design and implement process improvements using various CI methodologies

Requirements:

  • Bachelor's degree in computer science or related discipline, or equivalent experience
  • Established knowledge of ServiceNow and ITSM and ITIL
  • Be the Process Owner for the Catalog
  • ITIL 4 Foundation Certification
  • 5+ years' ITIL process ownership
  • Certified in ServiceNow, Certified in Service Catalog
  • Certified Admin
  • Strong written and verbal communication skills
  • Skilled servant leader and able to work with a diverse team of IT professionals
  • Demonstrated ability to lead and influence others in a matrixed organization
  • Strong organizational and time management skills
  • Experience working with a global team across multiple regions and time zones
  • Demonstrated ability of dealing with ambiguity
  • Working knowledge of various best practice frameworks including ITIL, service management, project management, Agile, etc.

Additional Information:

Job Posted:
January 07, 2026

Work Type:
Remote work
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