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ServiceNow Senior Technical Consultant

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NTT DATA

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Location:
Australia , Sydney ▼

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Category:
IT - Administration

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Contract Type:
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Salary:

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Job Description:

The Senior ServiceNow Technical Consultant will lead enterprise-scale implementations, focusing on ITSM, HRSD, and SPM. The role requires strong hands-on experience with ServiceNow solutions, integration capabilities, and stakeholder engagement. Candidates should possess excellent documentation skills and a deep understanding of ServiceNow architecture. Certifications such as ServiceNow Certified System Administrator are mandatory. Hybrid working flexibility is offered. You will play a key role in architecture, solution design, hands-on configuration, stakeholder engagement, and workshop facilitation. With a focus on ITSM HRSD , SPM, ITOM the specialist will ensure seamless integration and functionality across systems. This role requires a deep understanding of ServiceNow tools and processes to enhance operational efficiency and drive business success and ability to design and build integrations.

Job Responsibility:

  • Lead technical design and implementation across ServiceNow modules
  • Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation
  • Develop and maintain detailed build documentation aligned to delivery standards
  • Configure and customise ServiceNow solutions in line with best practices
  • Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions)
  • Provide architectural guidance on integrations and cross-platform solutions
  • Collaborate with functional consultants, developers, and client stakeholders
  • Ensure governance, scalability, and maintainability of delivered solutions
  • Engages in delivery projects, supporting the lifecycle of enterprise application projects
  • Assists with the execution of functional testing of less complex assigned applications
  • Participates in discussions around process design and configuration
  • Maintains documentation, support system testing and authorizations
  • Maintains reports on project status and delivers progress reports
  • Assists with technical preparation of business process workflows and procedures
  • Assists with the preparation of end-user documentation and user manuals
  • Participates in process design workshops and configuration discussions

Requirements:

  • Strong hands-on experience implementing ServiceNow solutions (5+ years preferred)
  • Proven experience with: HRSD (Human Resources Service Delivery)
  • Proven experience with: SPM (Strategic Portfolio Management)
  • Experience designing and delivering integrations: Integration experience with SAP SuccessFactors (highly desirable)
  • Alternatively, strong general integration experience (REST, SOAP, MID Server, IntegrationHub, APIs)
  • Strong understanding of ServiceNow platform architecture and best practices
  • Experience leading workshops and engaging senior business stakeholders
  • Ability to translate business requirements into scalable technical solutions
  • Excellent documentation skills (design and build artefacts)
  • ServiceNow Certified System Administrator (CSA) (Mandatory)
  • Certified Implementation Specialist (CIS) – HRSD (preferred)
  • CIS – SPM (preferred)
  • Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
  • Confident communicator with strong stakeholder management capability
  • Commercially aware and outcome-focused
  • Able to lead technical discussions and provide credible architectural direction
  • Detail-oriented with strong governance discipline

Nice to have:

  • Certified Implementation Specialist (CIS) – HRSD (preferred)
  • CIS – SPM (preferred)
  • Additional certifications (IntegrationHub, ITSM, or other modules) highly regarded
  • Integration experience with SAP SuccessFactors (highly desirable)
What we offer:
  • Hybrid working flexibility
  • Enterprise-scale transformation programmes
  • High-performing ServiceNow delivery environment
  • Opportunity to influence architecture and strategic design decisions

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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