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Global Technology Solutions Ltd. Logo Global Technology Solutions Ltd. · IT - Software Development

ServiceNow Senior Technical Consultant

United Kingdom Employment contract 60000.00 - 75000.00 GBP / Year · Job Posted May 04, 2026
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Job Description

We are looking for an experienced ServiceNow Senior Technical Consultant to join a growing delivery team, working on high-impact projects across enterprise and public sector environments, specialising in ServiceNow implementation and AI-driven enterprise automation. This is a fully remote role with UK-based travel to client sites. This is an excellent opportunity for a hands-on technical specialist with 3–5 years of ServiceNow experience who is ready to take ownership of technical delivery, contribute to solution design, and play a key role in successful client engagements. We hold ourselves to very high standards on delivery, and know our people are our USP. You will be supporting not only client success, but the future success of the business.

Job Responsibility

  • Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams
  • configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations
  • produce high-quality technical documentation including design specifications and test plans
  • ensure solutions align with platform best practices and are scalable and upgrade-safe
  • lead technical workstreams and coordinate day-to-day delivery activities
  • provide guidance and support to junior consultants
  • participate in design reviews, QA processes, and continuous improvement initiatives
  • identify and manage technical risks and issues
  • build strong relationships with client stakeholders and technical teams
  • facilitate workshops and translate business requirements into technical solutions
  • communicate progress and technical decisions clearly to a range of audiences
  • support pre-sales activities including solution design and demonstrations

Requirements

  • 3–5 years of hands-on ServiceNow implementation experience
  • strong expertise in ITSM (Incident, Problem, Change, Request)
  • experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server)
  • proven delivery across the full project lifecycle
  • ServiceNow certifications such as CSA and CIS-ITSM
  • excellent communication and stakeholder engagement skills
  • strong problem-solving ability and attention to detail
  • must hold active DV security clearance

Nice to have

  • Additional ServiceNow certifications
  • experience with AI capabilities within the ServiceNow platform
  • exposure to public sector or defence environments
  • knowledge of ITIL frameworks

What we offer

  • Private medical insurance
  • death in service cover
  • ongoing training and certification support
  • 10% annual bonus
  • share scheme
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