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As a ServiceNow Software Engineer, you will lead, design, develop, configure, and customize (when necessary) ServiceNow applications and services. You will deliver new functionality across applications, support the entire development lifecycle and assist the platform support with product related incident resolution.
Job Responsibility
Develop and customize Service Catalog items, workflows, and integrations using Generic Workflow, Flow Designer, scripting, and APIs
Design and implement scalable solutions focused on the ServiceNow Service Catalog module
Develop Service Catalog items, workflows, and customizations using Generic Workflow, Flow Designer, scripting, APIs, etc
Collaborate with Business Analysts, Product Owners, and stakeholders to understand requirements and translate them into technical solutions
Enhance user experience and implement automation to optimize service delivery
Maintain and update Service Catalog offerings to ensure scalability and usability
Build and support integrations between ServiceNow and third-party systems to enhance workflow automation
Document all configurations, workflows, and processes to ensure clear communication and future scalability
Present product demos and technical showcases for stakeholders
Collaborate with stakeholders to understand requirements and deliver tailored solutions
Adherence to ServiceNow best practices, Takeda-defined standards, and Agile development schedules
Leverage Takeda’s SDLC toolset for efficient development and deployment
Drive innovation and optimize Service Catalog functionality to meet evolving business needs
Stay updated on ServiceNow advancements, incorporating new features into solutions
Requirements
Bachelor’s degree or higher in Computer Science/Information technology
or relevant work experience
3+ years of experience in architecting, designing and developing ServiceNow solutions (especially, Integrated Risk Management and SecOps modules)
2+ experience with ServiceNow Service Catalog module is a must
Strong understanding of Governance, Risk, and Compliance and Security Operations processes
Strong expertise with ServiceNow platform development, especially Service Catalog, Flow Designer, and scripting languages
Proficient in creating Server-side and Client-side scripts, Business Rules, UI Policies, UI Actions, and ACLs
Excellent communication skills with ability to communicate complex technical concepts and align organization on decisions
ServiceNow System Administrator certification (required)
Strong analytical and problem-solving skills
Ability to manage priorities and work independently in a fast-paced environment