ServiceNow Quality Assurance

• Validate that platform functionality works as expected, ensuring alignment with technical specifications and designs
• Interpret and validate technical specifications and designs for ServiceNow applications and modules
• Validate application functionality built by developers and system administrators before promoting the configuration into production
• Create comprehensive test plans and coordinate all test activities, including unit testing, system testing, and user acceptance testing
• Coordinate customer testing activities, including test plan creation, test case development, and test execution
• Lead and execute automated testing using ATF (Automated Test Framework)
• Collaborate within an Agile Safe environment to ensure continuous quality improvement
• Ensure proficiency and best practices across ServiceNow modules (e.g., ITSM, CSM)

• Experience in ServiceNow quality assurance or a similar role (minimum 5 years)
• Expertise in ServiceNow platform and modules (e.g., ITSM, CSM)
• Experience with automated testing and the use of ATF (Automated Test Framework)
• Experience working in an Agile Safe environment
• Proficiency in interpreting and validating technical specifications and designs
• Experience in creating and executing test plans, test cases, and coordinating test activities
• Proficiency in English
• any additional language is a plus

any additional language is a plus

• Global Diversity: Be part of an international team of 110+ nationalities
• Trust and Growth: 70% of our leaders starting at entry-level
• Continuous Learning: internal Academy and over 250 training modules
• Vibrant Culture: afterworks, networking events, and more
• Meaningful Impact: CSR initiatives, including the WeCare Together program