ServiceNow Project Manager, Inetum

Inetum

Location:
Portugal, Lisbon

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you passionate about driving IT service excellence and ensuring seamless business continuity? Join our ServiceNow Team as a Senior Project Manager and take the lead in managing critical activities, incidents, and client demands across projects.

Job Responsibility:

Manage transversal IT teams to deliver ServiceNow implementation projects and resolve incidents efficiently
Assess the business impact of incidents, set priorities, and trigger escalations when needed to accelerate resolution
Provide clear, regular updates to stakeholders on issue progress and application status
Collect root causes of incidents and contribute to actionable plans that prevent future issues
Monitor processes daily and act promptly to maintain uninterrupted business operations
Oversee IT Risk, IT Security, AIA forms, repositories (MyAPM), and Shadow IT reporting
Ensure SLA compliance and provide monthly performance reporting

Requirements:

Bachelor's degree (or equivalent) in Computer Science, Engineering, or a related field
5+ years of experience in IT and/or customer-facing roles
5+ years of hands-on experience implementing ServiceNow solutions
Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM
Background in software development and familiarity with cloud technologies
Understanding of IT Risk and Cybersecurity fundamentals
Fluent in English and capable of engaging colleagues and clients alike
ServiceNow (Certified System Administrator (CSA)) and ITIL certifications

Nice to have:

Additional certifications such as Project Management

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

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ServiceNow Project Manager