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Servicenow Project Manager

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Randstad

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you a ServiceNow Project Manager looking for a new opportunity? Are you looking for a new contract opportunity? We are pleased to offer you a new contract opportunity for you to consider: ServiceNow Project Manager. Start: ASAP. Estimated length: 12 months. Location: Toronto. Hybrid role.

Job Responsibility:

  • Prepare Project definition, scope documents with guidance from management
  • Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle
  • Manage all Project work plans, Enterprise stage gates documents, update schedules and report progress against plan
  • Prepare budget estimates with guidance from management and track ongoing Project expenses
  • Facilitate expense approvals and adhere to procurement and finance requirements and approval policies for project-related activities to support Project internal leadership
  • Prepare communications to senior management through guidance from senior Project manager/Program Manager or development management
  • Research project management tools or other topics in support of current and future efforts
  • Follow internal project management standards and established processes under the guidance of ServiceNow Technical and Business Leads
  • Function as focal point for Project information, secured and with confidential access
  • Other deliverables as directed by management as part of ServiceNow Program led by Portfolio Manager

Requirements:

  • Extensive experience managing enterprise-wide IT transformation projects in complex, multi-departmental environments, including budget/timeline management, scope definition, resource allocation, risk and issue management, organizational change management
  • Strong background in contract negotiations, procurement processes, and vendor/contract management to ensure effective ServiceNow partnerships and delivery outcomes
  • Hands-on experience delivering projects using agile methodologies with tools, including backlog management, sprint planning, and iterative delivery
  • Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
  • Expertise in velocity-driven sprint planning and execution, including maintaining sprint schedules, facilitating scrum ceremonies, and proactively removing blockers for ServiceNow project teams
  • Project Management Professional (PMP) certification is mandatory
  • Certified Scrum Master (CSM) certification or ServiceNow is considered an asset
  • Proficiency with project management tools for planning, tracking, and implementing complex technology initiatives and solution packages
  • Excellent communication and presentation skills, with the ability to effectively convey ServiceNow project status and outcomes to Executive and Senior leadership, as well as business and technical stakeholders
  • Strong people management skills, with experience leading technical project teams in ServiceNow application development and infrastructure solution delivery
  • Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field

Nice to have:

  • Certified Scrum Master (CSM) certification or ServiceNow is considered an asset
  • Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
What we offer:
  • You will have an opportunity to work with a leading employer in the local market
  • Potential for extension

Additional Information:

Job Posted:
January 11, 2026

Expiration:
March 09, 2026

Work Type:
Hybrid work
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