ServiceNow Product Manager Jobs

ServiceNow Product Manager

Focus Cloud Group

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead strategic governance, integration delivery, and value realisation across the ServiceNow platform. Collaborate with engineering, security, and support functions to enable adoption of new capabilities, enhance platform maturity, and ensure alignment to enterprise standards. This role plays a key part in shaping the platform roadmap and driving cross-functional outcomes that improve service capabilities and operational excellence.

Job Responsibility:

Define and maintain ServiceNow governance including CSDM frameworks and clear RACI models
Ensure alignment to architectural, security, and compliance standards
Lead delivery of ServiceNow platform integrations (e.g. SAP GRC Access Control, Cloud Discovery)
Work closely with technical teams to ensure scalable and secure implementations
Act as primary liaison across product, engineering, security, and service teams
Facilitate platform stand-ups, workshops, and leadership engagements
Support AI-enhanced productivity and automation initiatives within the platform
Represent the technology tooling team in showcases and future capabilities forums
Monitor and enhance ITSM platform performance and user satisfaction
Oversee documentation, communications, and product reporting

Requirements:

Proven experience in Product Management supporting enterprise technology platforms
Strong understanding of ServiceNow capabilities and governance best practices
Experience leading integration delivery with ITSM systems
Confident stakeholder manager with strong communication and facilitation skills
Exposure to AI, automation, or productivity tooling beneficial
Applicants must be a UK based and holds a valid right to work status

Nice to have:

Exposure to AI, automation, or productivity tooling beneficial

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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