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The role will support business growth by partnering and collaborating with customers, ServiceNow, partners, sales, practice leads, and the executive team. This is a hands-on consultant who is deeply familiar with ServiceNow and has the advanced ability to configure the platform and demonstrate product-specific solutions during the sales process.
Job Responsibility:
Design and lead consultative interactions to align business objectives to the solutions delivered on the ServiceNow platform, covering a wide portfolio
Lead and drive conversations referencing industry and ServiceNow practices
Conduct educational sessions to understand business objectives, challenges, and problem statements for customers
Drive the presales process, distill information collected and develop demo scripts that demonstrate a meaningful understanding of a client’s business, pain points, and potential opportunities to leverage ServiceNow
Scope ServiceNow implementation and support services, create proposals for the services, create statements of work and lead RFP responses
Support the Account Executive in developing, growing, and maintaining accounts
Provide ServiceNow technical support throughout the presales and sales process
Perform demonstrations that help align ServiceNow with customer needs
Support Proofs of Concept / Proofs of Value with assistance from the delivery team
Act as a trusted advisor to help the client to scope for specific problems they are facing and to find the ServiceNow-based solution
Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints
Maintain industry knowledge, including competitors, complementary solutions, and integrations
Maintain credibility through best practices knowledge in the Sales Enablement space
Qualify and help close sales opportunities
Requirements:
5+ years of Pre-Sales solution consulting or sales engineering experience covering various ServiceNow solution domains
Excellent communication and presentation skills with the ability to explain complex concepts in a simple way
Capable of developing your own network with the customer and orchestrating an extended sales team and influencing internal and external stakeholders
Capable of working at various levels in customer accounts from C-level to processes owners and platform owners with a value-delivery mindset
Proficiency in English & Arabic (Reading, Writing, Presentation)
ITIL Foundation Certification
ServiceNow Sales Certifications
ServiceNow hands-on experience
Nice to have:
ServiceNow CSA / CIS Certifications
Understanding of the culture in the GCC region
What we offer:
Competitive compensation
Comprehensive benefits
Opportunity to play a pivotal role in our expansion strategy across the Gulf and Middle East
Chance to make a meaningful impact, accelerate your career
Be part of an innovative, collaborative team dedicated to excellence
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